SISL Global ยท 1 day ago
Desktop Support Specialist
Nashville, TN
Full-time
Onsite
Entry, Mid Level
2+ years expSISL Global is seeking a Desktop Support Specialist to provide frontline support for end-user hardware and software applications. The role involves troubleshooting issues, supporting mobile device management, and collaborating with IT teams to ensure smooth operations.
Information Technology & Services
Responsibilities
Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms)
Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing
Support mobile device setup and management for sales or field teams
Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations
Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers
Escalate and track issues that require higher-level intervention or vendor support
Collaborate with network and system administrators for more complex technical issues
Maintain accurate documentation of incidents, resolutions, and asset inventories
Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons
Qualification
Required
2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment
Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration)
Familiarity with Active Directory, user account provisioning, and permission management
Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting
Strong problem-solving, interpersonal, and time-management skills
Customer-service mindset with the ability to communicate clearly with both technical and non-technical users
Preferred
Experience supporting IT in a manufacturing, distribution, or retail environment
Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation
Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice
Company
SISL Global
SISL Infotech is a market-leading IT infrastructure reseller and systems integrator with operations in EMEA / NAM / LATAM / APAC : - data centre & cloud solutions - network connectivity & security services - managed helpdesk & other IT services - professional services - software licensing solutions - IT asset management solutions - business intelligence & analytics tools - digital workspace solutions, and - IT supply chain services to public and private sector organisations.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase