2W Technologies, INC · 10 hours ago
Manager of Support Services
Pewaukee, WI
Full-time
Onsite
Senior Level
7+ years exp2W Technologies is a managed, Tier 1 Microsoft CSP and Epicor Platinum Elite Partner that focuses on enhancing manufacturing operations. They are seeking a battle-tested leader to own their Managed Services practice, improve team performance, and build strong client relationships.
ConsultingInformation TechnologyLegalSoftware
Hiring Manager
Colleen Jaeger (O'Donnell)
Responsibilities
Lead a tight-knit squad of 6-10 support ninjas (Tier 2 + Azure/M365/Epicor specialists) – mentor them, level them up, and watch them crush it
Be the air-traffic controller for escalations: jump into the fire on critical incidents, rally cross-functional teams, and get systems back online fast
Build unbreakable client relationships – jump on calls, fix the big stuff yourself when needed, and turn “problems” into raving testimonials
Ruthlessly improve: root-cause everything, kill repeat incidents, tune alerts, and write playbooks that actually get used
Future-proof the team – hire, train, certify, and align skills with our next wave of services
Sit at the leadership table with other Practice Managers – your voice shapes where the company goes next
Qualification
Required
7+ years running IT/Managed Services teams or major projects (B2B or professional services experience = huge plus)
Deep hands-on knowledge of Azure, M365, networking, and infrastructure (Epicor ERP experience = instant celebrity status)
Proven ability to grow people and hit SLAs without breaking a sweat
Zero fear of jumping on client calls or presenting to executives
A track record of turning chaos into calm and 'good' support into 'legendary'
Benefits
Full benefits
Real budget for certifications and training
Company
2W Technologies, INC
At 2W Tech, we're more than just a technology solutions provider; we are your trusted ally in navigating the complex world of technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Jamieson
President & CEO
Tom Geairn
Chief Technology Officer
Company data provided by crunchbase