Microsoft CRM Dynamics Platform Analyst - Operations & Service jobs in United States
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The Planet Group ยท 5 days ago

Microsoft CRM Dynamics Platform Analyst - Operations & Service

positionUnited States
timeContract
remoteRemote
seniorityMid Level

The Planet Group is seeking an experienced Platform Analyst to support an enterprise CRM transition within operations and service functions. The role focuses on testing activities and expands to include requirements documentation and user story development.

ConsultingPharmaceuticalRecruitingStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Keri Hatcher
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Responsibilities

Partner with stakeholders to gather, analyze, and document business and system requirements
Translate requirements into clear user stories, backlogs, and acceptance criteria
Assess the impact of requirements across applications, business processes, and integrated systems
Support user acceptance testing by responding to stakeholder questions, triaging issues, and assisting with resolution
Review functional and technical documentation to ensure requirements are testable and well-defined
Develop, execute, and document detailed test cases to validate system functionality and quality
Identify defects, recommend design improvements, and support issue resolution throughout the development lifecycle
Maintain traceability between requirements, features, and testing outcomes to ensure alignment with business objectives

Qualification

CRM experienceSystem testingQuality assuranceAgile deliveryUser story writingTest automationAnalytical skillsTroubleshooting skillsDefect managementRequirements documentationLow-code platformsCommunication skills

Required

Extensive experience in analyst roles supporting enterprise operations or service platforms
Proven ability to work independently within CRM or case management environments
Strong background in system testing, quality assurance, and defect management
Experience working in agile delivery environments
Demonstrated experience writing user stories, acceptance criteria, and test cases
Familiarity with test automation concepts and scripting
Strong analytical, troubleshooting, and communication skills

Preferred

Relevant platform or industry certifications
Experience with analytics, automation, or low-code application platforms

Company

The Planet Group

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The Planet Group is a global advisory and staffing firm operating at the intersection of talent and transformation.
dateFounded in 1997
location
Western Springs, Illinois, USA
people-size1001-5000 employees
web-link
https://theplanetgroup.com/

H1B Sponsorship

The Planet Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
MidOcean Partners
2021-05-27Acquired
2018-01-22Private Equity

Leadership Team

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Tim Simmerly
Chief Executive Officer
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Recent News

GlobeNewswire
The Planet Group Appoints Lorenz Pestinger as Chief Financial Officer
2026-01-16
Newswire
Suna Workforce Management Announces 2026 Vendor Award Winners
2026-01-13
PR Newswire
The Planet Group Unifies Its Staffing Brands Under One Name to Deliver Greater Value
2025-04-30
Company data provided by crunchbase