Events Manager, Client Services jobs in United States
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Greater Columbus Sports Commission ยท 12 hours ago

Events Manager, Client Services

The Greater Columbus Sports Commission is focused on bringing sports events to Columbus. The Events Manager is responsible for providing high-quality service to clients and ensuring successful events, while also managing various programs and community relations.

EventsFantasy SportsNon ProfitSports

Responsibilities

Manage services to event accounts (national, regional, and local groups) across all market segments to customize a service plan unique to each client and to ensure a successful event in Columbus
Determine and execute the servicing and promotional support requirements of each organization with its respective rights holder
Coordinate welcome programs, signage, street pole banners, info tables, staff, and onsite services
Partner with sports groups and represent the Greater Columbus Sports Commission on local planning committees
Communicate issues and updates on client accounts to the Business Development Team
Update and maintain service activity in Client Relationship Management (CRM) database
Develop and measure goals of each event, track recurring business to service the groups, record attendance of each event, and evaluate post event surveys for organizational reporting
Manage and track inventory of client giveaways, gifts, and assets such as the mobile trailer and event equipment
Assist Business Development Team with analyzing bid specs and providing support during site inspections for prospective business
Prepare event requirements in major bids (ex. food & beverage, permits, budget, supplies, staffing)
Coordinate and lead pre-planning client visits and entertainment of event representatives
Attend client events in years leading up to their visit to Columbus to showcase the Columbus brand and build excitement, increase awareness, and maximize event attendance
Manage the Sports Volunteer Program and staffing events; Recruit and train volunteers and track their community impact
Recruit and train supplemental support staff including Camp Leaders for Community Youth Camp and Community Cup events team members; Develop policies and best practices for the events
Manage the Downtown Hospitality Banner Program, in conjunction with the Experience Columbus Events Manager
Events/Marketing Internship Program (develop programming, work with college and universities, and lead recruitment)
Organize the OHSAA student-athlete recognition events
Attend and speak at community district meetings to educate local businesses on Greater Columbus Sports Commission for business initiatives and objectives
Distribute information directly to local hospitality community to educate them on sporting events coming to Columbus
Build and maintain relationships with Greater Columbus Sports Commission and Experience Columbus partners and understand the services they provide in the hospitality industry
Actively participate and contribute to special event industry associations by attending educational sessions, conferences, and luncheons

Qualification

Event planningClient relationship managementVolunteer managementBudget managementMicrosoft Suite 365Communication skillsDiversityInclusionLeadership skillsOrganizational skillsEmotional intelligenceFlexibilityTeam collaboration

Required

5+ years of experience in event planning partnership, development or fundraising functions of a for profit or non-profit
Experience developing relationships and working with corporate partners, professional and/or community associations, volunteer groups, nonprofits
Experience recruiting, training, and supervising of volunteers and part-time personnel
Experience managing project timelines and budget (being creative with limited budgets at times)
Ability to translate innovative experiential concepts based on client needs and execute to create a memorable experience for attendees
Able to focus on the big picture while keeping track of all the little details
Exceptional emotional intelligence as shown as a direct communicator with team and vendors; remaining levelheaded, providing tactful, professional instruction in a clear, confident, and empowering way
Ability to step into action with the strong leadership skills needed to manage events, exhibit initiative, information gathering, and follow up
Strong organizational skills with the ability to manage multiple projects, reprioritize daily to respond to customer, client or employee changes and deadlines
Flexibility and openness to new ideas, and different perspectives
Demonstrates strong written and verbal communication skills
Demonstrates the ability to work independently but is also a collaborative team member
Demonstrates a strong commitment to fostering a culture of innovation and collaboration
Demonstrates a strong commitment to Diversity, Equity, Inclusion and Accessibility
Proficient in Microsoft Suite 365, Outlook, PowerPoint and Word, and related software
Ability to work flexible hours, including evenings, weekends, and holidays, as necessary
Familiar with and an advocate for the Columbus region
Passion for representing the city of Columbus as a sports destination
Demonstrates a commitment to our company values: Value the Voices, Think Forward, Take it On, Create Moments and Live your Passion
The organization requires all employees to obtain and maintain the Experience Columbus Insider (ECI) accreditation

Company

Greater Columbus Sports Commission

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Greater Columbus Sports Commission is a nonprofit organization that offers rallies, athlete, professional team and sporting events services.

Funding

Current Stage
Early Stage

Leadership Team

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Dawn Stewart
Director of Strategic Partnerships
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