Apply on Employer Site

Ontic · 2 days ago

Enterprise Success Manager - East

United States

Full-time

Remote

Mid Level

$100K/yr - $120K/yr

4+ years exp

Ontic is a company that provides software solutions for corporate and government security teams. They are seeking an experienced Enterprise Success Manager to ensure clients realize the value of their Protective Intelligence technology platform, focusing on client retention and adoption of the platform.

Information TechnologySaaSSecuritySoftware

Comp. & Benefits

Responsibilities

Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform

Own client communication to ensure a streamlined client experience

Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities

Forecast client renewals, ensuring retention

Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions

Work collaboratively to address client challenges with a sense of urgency

Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA

Qualification

Customer Success ManagementSaaS ExperienceClient CommunicationSalesforceJIRACorporate Security KnowledgeCommunicationOrganizational SkillsTeam Collaboration