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Convergint · 1 day ago

Director, Global Services Program Delivery

United States

Full-time

Remote

Director/Executive

10+ years exp

Convergint is a leading provider of service solutions, and they are seeking a Director of Global Services Program Delivery. This role will lead cross-functional programs to deliver consistent and scalable service outcomes while driving planning, execution, and continuous improvement across multiple workstreams and stakeholders.

BiometricsHealth CarePhysical SecurityPublic SafetySecurity

H1B Sponsor Likely

Responsibilities

Partner with the SVP, Global Services to define and execute strategic priorities across the global services organization

Lead cross-functional workstreams such as vendor consolidation, systems standardization, and process optimization

Use data, customer and employee feedback, and operational insights to identify and prioritize initiatives that improve performance, enable growth, and drive expense savings

Develop and maintain analytics dashboards, KPIs, and reporting frameworks to track program progress and outcomes

Oversee migration and implementation of systems, tools, and service processes across regions

Coordinate with regional leaders and key partners including IT, Procurement, Operations, and Finance to ensure alignment and timely execution

Build and manage integrated program plans including scope, milestones, budget, dependencies, risks, and communications

Establish operating cadences (steering committees, project working sessions, and status reporting) to drive execution and decision-making

Track OKRs and KPIs, resolve blockers, and maintain a single source of truth for status, risks, dependencies, and decisions

Support evaluation and selection of strategic vendors and technology platforms

Partner with Procurement and IT to streamline vendor relationships, reduce complexity, and improve performance

Drive adoption of standardized systems and tools to improve consistency, productivity, and service quality

Create and maintain implementation toolkits and playbooks that enable repeatable rollouts while accommodating regional requirements

Develop and execute change management plans including stakeholder mapping, communications, training coordination, and adoption measurement

Partner with business leaders and functional teams to implement and scale service processes, metrics, and tooling

Track and communicate success metrics for service delivery, customer experience, productivity, quality, and compliance

Qualification

Program managementStakeholder leadershipChange managementVendor managementData analyticsOperational excellenceSystems standardizationProcess optimizationProject management certificationMBALean Six SigmaAgile certification

Required

Bachelor's degree from an accredited institution required

10–12+ years of progressive professional experience leading complex, cross-functional initiatives in program management, service operations, operational excellence, or enterprise systems implementation

5–7+ years of experience managing large-scale programs with multiple workstreams, including responsibility for planning, execution, risk and dependency management, and executive-level communication

Demonstrated experience partnering with senior leaders and stakeholders across Operations, IT, Finance, Procurement, and regional teams to deliver enterprise-wide initiatives

Demonstrated ability to lead through influence, manage ambiguity, and deliver measurable business outcomes is required

Preferred

Preferred fields of study include Business Administration, Operations Management, Supply Chain Management, Information Systems, Industrial Engineering, Finance, Economics, or a related discipline

Master's degree (MBA or equivalent) in Business, Operations, Engineering Management, or a related field preferred

Experience leading programs across distributed, multi-region, or global organizations preferred

Experience supporting vendor selection, vendor management, systems standardization, and process optimization initiatives preferred

Project or program management certification strongly preferred, including: PMP® (Project Management Professional), PgMP® (Program Management Professional), PRINCE2 Practitioner

Change management certification (e.g., Prosci, CCMP) preferred

Lean Six Sigma Green Belt or Black Belt preferred

Agile or scaled delivery certifications (e.g., PMI-ACP, SAFe) preferred

Company

Convergint

Glassdoor3.8

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

Founded in 2001

Schaumburg, Illinois, USA

10001+ employees

http://www.convergint.com

H1B Sponsorship

Convergint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (2)

2022 (3)