Apply on Employer Site

Greylock Federal Credit Union · 2 days ago

Loss Mitigation Representative

Hybrid-Greylock Operations Center, Pittsfield, MA, US

Full-time

Hybrid

Entry Level

$20/hr - $25.52/hr

1+ years exp

Greylock Federal Credit Union is focused on supporting member financial well-being through effective asset quality management. The Loss Mitigation Representative will manage delinquent accounts, conduct borrower outreach, and implement repayment solutions while ensuring compliance with regulatory guidelines.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Manage an assigned portfolio of early- to mid-stage delinquent consumer and mortgage accounts to minimize losses and support member resolution

Contact borrowers via phone, email, and written correspondence to discuss past-due accounts and explain available repayment plans and standard loss mitigation options

Review borrower financial information to assess eligibility for established repayment arrangements, deferments, or forbearance programs

Negotiate feasible repayment arrangements within defined authority limits and document agreed-upon terms

Maintain accurate and timely account notes and documentation to ensure compliance with federal, state, and Credit Union policies (e.g., NCUA, CFPB, RESPA, FDCPA)