BD · 1 day ago
Sales Support Rep III
United States
Full-time
Remote
Entry, Mid Level
1+ years expBD is one of the largest global medical technology companies in the world, and they are seeking a Sales Support Representative to provide customer and distributor maintenance and administrative support. This role involves obtaining necessary documentation from physicians and facilitating DME supplies and prescription fulfillment, while also ensuring adherence to compliance standards and productivity goals.
Health CareMedical DeviceTechnical Support
Responsibilities
Professionally contact physician office staff via phone, fax, and/or e-mail in order to obtain medical documentation
Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
Ability to identify and professionally resolve customer service- related issues
Works in conjunction with Sales Ops to identify and support customer service- related initiatives as defined by company goals and objectives
Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by their direct supervisorss
Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
Track daily production and submit daily sales logs to direct supervisor
Ability to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate
Qualification
Required
High School Diploma or General Education Degree (GED); 1-2 years prior Medical Industry experience with call center or customer service
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers
Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills
Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors
Computer: Knowledge of Microsoft Office Applications; Ability to utilize or knowledge of call center telecommunications software
Shift requirement: must be able to work on late shift 9:30 AM- 6PM EST 1x a week; all other days, first shift
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President of the BD Interventional Segment
Recent News
EIN Presswire
2026-01-09
Company data provided by crunchbase