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Serena & Lily · 12 hours ago

Design Shop Facilities & Operations Manager

Atlanta Metro

Full-time

Onsite

Mid Level

$90K/yr - $110K/yr

3+ years exp

Serena & Lily is a company focused on creating beautiful and functional store environments. The Design Shop Facilities & Operations Manager is responsible for overseeing facility management, new store construction, and quality assurance to ensure stores operate at the highest level of excellence.

E-CommerceHealth CareHome DecorShopping

Hiring Manager

Katie Morrissey

Responsibilities

Serve as the primary point of contact for all facility-related issues across existing Design Shops and Outlet Stores

Ensure the condition of our stores is a cornerstone of our success and customer by closely representing the S&L Brand

Project manage all planned, preventative and on-going, facilities work including costs, resource, schedules and status updates

Manage emergency facilities work with consistent service levels and in a timely and cost efficient manner

Maintain and manage a preferred subcontractor/vendor list for ongoing maintenance, repairs, and specialized services

Oversee vendor contracts, service level agreements, and invoices to ensure quality, cost effectiveness, and compliance with company standards

Perform periodic, detailed on-site reviews of Company facilities to measure condition against brand standard

Create and manage facility budgets, expense forecasts, recurring maintenance schedules, and capital improvement projects

Act as construction project manager for new store builds and remodels, partnering with internal teams and external contractors to ensure resources are available and timelines and budgets are met

Maintain internal calendars and milestones for new store development

Coordinate all back-of-house setup, operational supplies, fixtures, and equipment in advance of new store openings

Risk Management: Identify potential risks to cost and schedule and develop mitigation strategies to minimize their impact

Partner with Visual Merchandising, IT, and Operations teams to ensure information and deliverables are clearly communicated

Develop and maintain process documentation and checklists for facility management and store openings

Identify opportunities for process improvement, cost savings, and sustainability in facilities operations

Provide on-site support during key new store milestones, remodels, or critical facility repairs

Implement quality control measures to ensure projects meet company standards and regulatory requirements

Qualification

Facilities managementBudget managementProject managementRetail construction managementExcel proficiencyPartnership buildingProcess improvementQuality controlRisk managementSustainabilityVendor managementAttention to design integrityPMPPMI-CP certificationOrganizational skillsCommunication skillsProblem-solvingAttention to detailCross-functional collaboration

Required

3–5 years of experience in multi-location retail facilities management or retail construction management

Proven ability to manage multiple projects simultaneously in a fast-paced, dynamic environment

Exceptional organizational and communication skills with strong attention to detail and design integrity

A proactive problem solver with demonstrated ability to build strong partnerships with cross-functional teams and external vendors

Proficiency in Excel and comfortable navigating budgets, timelines, and logistics

Ability and willingness to travel frequently as business needs require

Preferred

PMP or PMI-CP preferred

Benefits

Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits.

Employees can enroll in our company’s 401k plan.

During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.