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Citi · 1 day ago

Cash Trade Processing Representative

Newark Delaware United States

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $47K/yr

Citi is a leading global bank, and they are seeking a Cash Trade Processing Representative for their Public Sector Lockbox business. The role involves performing document and payment processing, ensuring quality and productivity standards, and collaborating with team members in a regulated environment.

BankingFinanceFinancial Services

No H1B

U.S. Citizen Only

Responsibilities

Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.)

As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards in a minimum of three functions

Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework

Readily and positively adapts to changes in deadlines and changes in daily work assignments

Safely operate mail center automated equipment

Expected to escalate observed issues timely and appropriately

Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation

Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met

Assist with staff education as needed

Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines

Accept feedback in a constructive manner

Actively engage in cross-site, cross--shift committees and initiatives

Actively contribute to a positive team environment and culture

Embrace change and support business directives

Treat everyone with dignity and respect

Adhere to Citi Values and Code of Conduct

Other duties to support the business as needed

Qualification

Public Sector Lockbox experiencePayment processing experienceGeneral PC ProficiencyData entry skillsInterpersonal skillsAttention to detailTime management skillsWritten communication skillsVerbal communication skillsTeamworkAdaptability

Required

Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment

Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels

Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels

Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork

Excellent attention to detail, targeting straight-through-processing

General PC Proficiency; including MS Office and Lockbox Applications

Excellent written and verbal communication skills

Self-motivated with strong time management skills

Highly motivated and execution driven

Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required

Able to meet the physical demands of the job; lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time

Manual dexterity required, all tasks are repetitive

U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position

Must be able to speak/write/understand English

Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)

High School diploma or GED required