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Wind River Environmental · 1 day ago

Customer Service Representative (Remote)

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $22/hr

Wind River Environmental is a company that services and maintains a broad array of non-hazardous liquid waste systems. They are seeking a Customer Service Representative who will be the primary point of contact for customers, handling inquiries and providing information about their products and services while managing a high volume of calls.

Environmental Consulting

Responsibilities

Answers customer calls and concerns from Residential Pumping Queue

Provide engaging and educational customer service to customers to make sure they are educated on the value of pumping services and options

Schedules residential pumping services

Determines service need by working with customers and documents all calls in accordance with department requirements

Answers inquiries by clarifying desired information; researching, locating, and providing information

Maintains order management system by entering in service orders

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Fulfills requests by clarifying desired information; completing transactions; forwarding requests

Is able to work in a metric / goal driven environment. CSR’s have both individual and group goals to work towards

Able to manage a heavy amount of inbound and outbound calls in a timely manner

Qualification

Customer serviceBasic computer literacyCommunication skillsProblem-solvingDetail orientedBasic math functionsLearn quicklyWork independently

Required

Must have High School Diploma or equivalent

Previous customer service experience

Must be able to operate in a drug-free workplace

Ability to understand instructions furnished in written, oral or diagram form

Strong oral and written communication skills for customers, co-workers, and management alike

Ability to demonstrate basic customer service skills with all customers (showing interest and empathy as appropriate)

Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs

Ability to work independently and manage pressure to meet deadlines

Basic computer literacy including email and internet skills

Ability to perform basic math functions

Ability to work in a fast-paced environment

Highly detail oriented

Ability to learn operating procedures quickly and be able to execute consistently up to standard