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Block · 22 hours ago

Complaints Analyst

United States

Full-time

Remote

Entry Level

$30.29/hr - $45.48/hr

1+ years exp

Block is a company focused on economic empowerment, and they are seeking a Complaints Analyst to join their remote team. The role involves reviewing customer complaints related to loans, drafting responses, and collaborating with legal and compliance teams to ensure customer satisfaction and improve processes.

Financial Services

H1B Sponsor Likely

Responsibilities

Review, categorize, and investigate loan complaints

Draft professional responses to customers and provide resolution guidance

Escalate legal, regulatory, or compliance concerns when needed

Track complaint trends and share insights for improvements

Partner with Customer Success, Risk, Compliance, and Legal teams

Qualification

Customer service experienceCompliance knowledgeComplaint handlingCommunication skillsAttention to detailProblem-solving skillsCRM experienceBachelor's degreeWork independentlyFast-paced environment

Required

1–2 years in customer service, compliance, or complaints handling (financial services preferred)

Strong written and verbal communication skills

Attention to detail and excellent problem-solving skills

Ability to work independently in a fast-paced, remote environment

Preferred

CRM experience and a Bachelor's degree are a plus

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)