braintrust tutors · 1 week ago
Customer Success Manager (10 month position)
United States
Full-time
Remote
Mid Level
$45K/yr - $59K/yr
3+ years expBraintrust Tutors is a mission-focused company transforming the way students access high-quality tutoring. They are seeking a Customer Success Manager to serve as the primary point of contact for school partners, ensuring smooth onboarding and successful implementation of tutoring services.
EdTechEducationHigher Education
Responsibilities
Own and manage relationships with school partners from onboarding through the full engagement lifecycle
Serve as the primary liaison between schools, tutors, and internal teams to ensure smooth coordination of services
Troubleshoot implementation challenges quickly and effectively, using data and communication to drive resolution
Balance partner requests with internal capacity, aligning expectations and ensuring operational excellence
Support tutors in the field by providing timely updates, resources, and feedback from school stakeholders
Monitor program performance and proactively identify areas for improvement
Contribute to internal process improvements and help scale best practices across the team
Use tools like Google Sheets, Notion, HubSpot, and Slack to manage your work and collaborate with team members
Qualification
Required
3+ years of experience in Customer Success, Account Management, or Partner Support
Proven ability to manage multiple priorities across a dynamic portfolio of school partners, while staying detail-oriented and proactive
Strong communication skills with the ability to build trust, lead conversations with school stakeholders, and offer thoughtful, solution-forward guidance
Comfort navigating high-stakes conversations with professionalism, warmth, and confidence
Experience working in remote environments and using digital tools (e.g., Google Suite, HubSpot, CRM, project management platforms) to stay organized and responsive
A flexible, problem-solving mindset with a genuine passion for delivering exceptional partner experiences
Demonstrates strong technical proficiency, with the ability to navigate and manage multiple digital tools, systems, and platforms with ease
Adapts quickly to new technologies, learning and applying new software or systems efficiently to improve workflow and productivity
Preferred
EdTech or K–12 experience strongly preferred
Company
braintrust tutors
Braintrust Tutors empowers parents of children with learning disabilities or ADHD to connect with certified teachers and specialists for private tutoring.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$2.5M2023-07-19Seed· $2.5M
2022-11-15Angel
Leadership Team
Mara Koffmann
Co-Founder and CEO
Albert Nahmad
Chief Financial Officer
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase