Montana Technological University · 13 hours ago
Contract Services Program Manager
Billings, Missoula, Helena, Great Falls
Full-time
Onsite
Mid, Senior Level
2+ years expMontana Technological University is seeking a Contract Services Program Manager to provide leadership and oversight of the Contract Services Program within the Office of the Public Defender (OPD). The role involves supervising program staff, ensuring contractor compliance with standards, and maintaining relationships with contractors to ensure effective service delivery.
Higher Education
Responsibilities
Responsible for the acquisition and termination of contractors, work distribution, administrative oversight, and the development and process training of contractors providing OPD services
Recommend new and revise existing contracting standards, procedures, and policies for approval, including the development and implementation of contracts consistent with statute
Provides contract services oversight and enforcement to ensure contractor compliance with established OPD and State of Montana standards, procedures, and policies
Provide internal and external training as to contracting requirements and administrative best practices
Work with internal and external criminal justice stakeholders to ensure contracting objectives are met
Review and investigate suspected contract violations
Oversee and ensure completion of the review and approval of contractor case assignments, contractor billing, contractor expense pre-authorizations, client complaints of contractors, Service Agreements, Memorandums of Understanding, new provider signups and renewals, help tickets, and all operations regarding contracted services management
Collaborate with the Central Services Division Administrator to continually improve the Contract Services Program and practices
Collaborate with agency leadership and other Department heads to increase the efficiency, effectiveness, and use of contracted services within OPD
Determine program goals in-line with agency priorities and make detailed plans to accomplish these goals
Recruitment and maintenance of contractor relationships, including any necessary travel to do so
Receive, research, and respond to contractor inquiries and concerns in a timely manner, providing information, explaining policy and procedure, and/or facilitating a resolution
Effectively communicate program updates, changes, requirements, needs, and any other relevant information to internal and external stakeholders
Recommend reimbursement rates for contracted services to the Director
Responsible for hiring, firing, performance management, discipline, work distribution, and employee development within the Contract Services Program
Supervise the work of Contract Services Program employees by establishing clear performance expectations, accountability mechanisms, and feedback cycles to ensure quality processes and effective use of resources within the Contract Services Program
Perform Other Duties as assigned
Qualification
Required
Bachelor's Degree
2 years of directly related experience
1 year of supervision or lead worker experience
Knowledge of the Public Defender arena, roles and duties of court-appointed counsel, and general knowledge of business applications including contracting, procurement, human resource management, financial management, and budget processes
Knowledge of state, court, and agency policies, procedures, and practices regarding the appointment and assignment of counsel to represent the indigent
Strong organization, time management, and oral and written communication skills
Skilled use of standard office equipment, programs, and software
Ability to synthetize information across legal, fiscal, and operational contexts to make informed decisions and recommendations
Ability to foster interdisciplinary collaboration among legal, administrative, and management teams
Ability to learn, understand, and consistently utilize required agency systems, including the agency's electronic case management system
Ability to establish and maintain effective relationships with others and to maintain professionalism in all situations
Ability to provide strong leadership and direction, motivating and supervising others, and solving complex management problems
Must be self-motivated and customer-oriented
Preferred
Juris Doctor from ABA-accredited law school
Eligible to be admitted to and maintenance of licensure from the State Bar of Montana
Experience with legal billing and contracted services management
Familiarity with the contractors working in the indigent defense arena in Montana
Benefits
Health coverage
Retirement plans
Paid vacation, sick leave, and holidays
Work/life balance
Flexible schedules
Opportunities and room for professional growth
Telework (when applicable)
Public Service Loan Forgiveness - Employment with the State of Montana may qualify you to receive public service loan forgiveness
Company
Montana Technological University
Montana Technological University is a higher education that offered degrees in mining and electrical engineering.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$6.5MKey Investors
U.S. Department of Defense
2024-09-05Grant· $6.5M
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