NEOGOV · 3 days ago
Treasury Customer Service Representative 6-9
Dimondale, MI
Full-time
Hybrid
Entry, Mid Level
$21.91/hr - $32.20/hr
1+ years expNEOGOV is seeking a Treasury Customer Service Representative to join the Special Taxes Division within the Michigan Department of Treasury. The role involves providing customer service excellence, processing various taxes and fees, and ensuring compliance with applicable statutes.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Responding to customer inquiries and resolving problems
Reviewing and processing forms received to ensure compliance with applicable statute
Processing refunds and assessing delinquent liabilities
Sending correspondence to filers
Qualification
Required
Educational level typically acquired through completion of high school
One year of experience responding to customer inquiries and resolving problems
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7
Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8
Please attach a cover letter and detailed resume to your application
Work must be performed in the state of Michigan
Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason
This position has a FTINPRINT sub-class code and requires passing of a fingerprint-based background check per IRS Publication 1075
Preferred
Technical proficiency (e.g. CRM, Microsoft 360, Softphone Systems)
Providing customer service in a call center environment
Reviewing information for accuracy
Experience working in a remote environment
Meeting or exceeding performance-based goals or metrics
Navigating multiple systems during calls and/or correspondence review
Use of computer programs and websites to assist in answering customer questions/inquiries
Researching and gathering information from multiple sources (verbal and/or written) and creating documentation
Benefits
Health, mental health, dental, vision, and life insurance coverage for the whole family.
No-cost life insurance at double your annual salary, paying up to $200,000.
No-cost vision insurance.
Disability coverage providing extended benefits and partial pay.
Supplemental pay and insurance during some military leaves.
15 to 35 paid personal days per year.
13 paid sick days per year.
12 weeks of paid parental leave after a birth or adoption.
Up to 14 paid holidays per year including New Year’s and Christmas Eve, Memorial and Labor Day, Thanksgiving, Veterans Day, and Juneteenth.
Up to 1 paid day of school and community leave annually.
401(k) and 457 enrollments offered to new hires with multiple investment options.
4% automatic contribution by the state for 401(k) plans.
Up to a 5% match for additional 401(k) account contributions.
State contributions fully vest after 4 years.
Funds may be rolled in from previous retirement accounts.
Bonus and Longevity Pay Programs.
Tax-Advantaged Parking and Health Savings Accounts.
Public Service Loan Forgiveness Program Eligible Employer.
Tuition Reimbursement Program.
Professional Development.
Alternate/Remote-Work Schedules for some positions.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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