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Houston Zoo · 5 days ago

Benefits and Payroll Administrator

6200 Hermann Park Dr, Houston, TX 77030, USA

Full-time

Onsite

Mid Level

3+ years exp

Houston Zoo is dedicated to connecting communities with animals and inspiring action to save wildlife. The Benefits & Payroll Administrator will support the administration of employee benefits and payroll processes, ensuring accuracy and compliance while providing customer-focused support to staff.

Education

Responsibilities

Support the day-to-day administration of employee benefits and biweekly payroll, including benefit enrollments/changes, open enrollment support, vendor coordination, payroll validation, reconciliations, and compliance documentation

Administers day-to-day benefit programs (health, welfare, retirement, and related plans)

Owns the functionality and integrity of benefits and payroll processes

Serves as a direct point of contact for staff on benefits, payroll, and related compliance

Helps ensure every team member is paid correctly, covered appropriately, and supported through key life and work moments

Provide customer-focused support for routine benefits and payroll questions; escalate complex issues appropriately

Process benefit enrollments, changes, and terminations; coordinate with vendors and resolve eligibility/deduction discrepancies

Coordinate open enrollment logistics, communications, and system readiness (testing/configuration and follow-up)

Support biweekly payroll processing, including timekeeping validation, audits, and correction of errors in partnership with the payroll provider

Maintain accurate employee records (status changes, pay changes, tax set-ups) with strong documentation and internal controls

Reconcile benefit deductions and vendor invoices; support compliance and year-end activities (ACA/ERISA/COBRA and W-2 readiness)

Partner with vendors, brokers, and Finance on reconciliations, invoices, retirement plan contributions, and audits

Support compliance activities (e.g., ACA, ERISA, COBRA, HIPAA, FLSA, Texas wage and hour) through data, reporting, and process design

Educate staff through orientations, training, and user-friendly resources (FAQs, guides, and intranet content)

Qualification

Benefits administrationPayroll processingHRIS/timekeeping systemsMicrosoft ExcelCompliance knowledgeCustomer serviceAttention to detailCommunication skillsTeam collaborationProblem-solving