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b1BANK · 1 day ago

Manager, Commercial Services Operations

United States

Full-time

Remote

Senior Level

7+ years exp

b1BANK is a financial institution seeking a Manager for their Commercial Services Operations. This role is responsible for overseeing daily operations, ensuring compliance with regulations, and managing staff to optimize processes related to commercial treasury and ACH transactions.

BankingFinancial ServicesInsuranceWealth Management

Growth Opportunities

Responsibilities

Responsible for managing the Bank’s Commercial Services Department and all corresponding staff members

Serve as a subject matter expert for ACH and Wire Transfer operations

Ensure staff members are adhering to departmental processes and procedures (including internal controls), and production performance is tracked, reported, and maintained at an optimum level

Ensure Commercial Services policies and procedures are well documented in an easy-to-understand manner and accessible to all employees

Responsible for development, implementation, and ongoing maintenance and support of the Bank’s FedNow and Real-Time Payments services

Ensure compliance with applicable regulations and requirements, including NACHA Operating Rules, Regulation E, Regulation J, UCC Article 4A, OFAC, BSA/AML, and internal policies

Prepare and review operational metrics, exceptions, and loss reports

Track ACH volume, returns, and risk exposure

Reconcile ACH and Wire Transfer settlement accounts and resolve discrepancies

Resolve complex wire exceptions, investigations, recalls, and claims

Assist with audits, exams, and regulatory inquiries

Review and respond to audit findings and implement corrective actions

Identify operational risks and recommend process improvements

Manages Corporate Account Takeover (CATO) program and annual client training

Stay current on emerging fraud trends and threats

Maintains Internet Banking Risk Assessment

Manages customer contact regarding changes, additions, and problems with commercial services products, features, and services

Manage third-party system upgrades and product enhancement projects for Commercial Services department

Responsible for reviewing contract renewals, analyzing competitors’ offerings, and presenting contract renewals to applicable committees in accordance with bank policy

Actively participate in committee meetings ensuring that all projects are documented and fully discussed with status and budgetary updates

Ensure clear guidance on expectations is well documented and communicated on an ongoing basis

Manage staff knowledge, training efforts, and cross-training efforts to ensure support levels are maintained

Ensure the highest level of internal customer support is provided to all employees. All requests should be documented and analyzed to ensure level of support and areas of potential improvement

Qualification

AAP CertificationNACHA Operating RulesBank Operations ExperienceCore Banking SystemsACHWire TransferManagement SkillsAnalytical SkillsMicrosoft SuiteProject ManagementCommunication Skills

Required

Bachelor's degree in business, finance, or related field is required

AAP (Accredited ACH Professional) Certification is required

Seven (7) years of experience in bank operations is required

One (1) year of leadership is required

Experience can run concurrently

Advanced knowledge of NACHA Operating Rules and ACH workflows

Proficiency in core banking systems and ACH and Wire Transfer platforms

Extensive knowledge of bank's policies and procedures and internal processing systems

Requires proven expertise in managing a successful customer service strategy in a dynamic environment; strong knowledge of modern best practice customer service model and approaches to supporting growing businesses

Requires the ability to address production issues quickly in the short-term while maintaining strategic vision for the long-term

Must possess strong management skills

Must possess strong project management and organization skills

Must possess strong written and verbal communication skills

Must possess strong analytical and documentation review skills

Must be proficient in Microsoft Suite

Must be proficient at multi-task working with several software programs simultaneously

Occasional travel is required