Blueport ยท 21 hours ago
Network Support Engineer Tier 2
walpole, MA 02081
Full-time
Onsite
Entry, Mid Level
$58K/yr - $58K/yr
2+ years expBlueport is a technology solutions provider for multifamily and hospitality markets, and they are seeking a skilled Network Support Engineer II. In this role, you will tackle complex technical challenges, ensure reliable network performance, and provide expert support to clients, enhancing their connectivity experience.
ConsultingInformation TechnologySoftware
No H1B
Responsibilities
Serve as the Tier 2 escalation point, resolving advanced and complex network issues
Provide guidance and support to the Tier 1 support team
Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols
Monitor network performance, troubleshoot incidents, and improve security
Deploy and test new networking equipment and solutions
Collaborate with internal teams to ensure reliable, high-performance connectivity
Qualification
Required
2+ years of experience in a call center or technical support environment
Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
Practical experience with HP & Cisco switch CLI
Strong communication skills with the ability to understand and explain technical issues to customers
Excellent problem-solving abilities
Preferred
Spanish language skills are a plus
Benefits
401(k)
Health, dental, and vision insurance
Paid time off to rest and recharge
Room for growth and career development
A collaborative, innovative culture where your ideas are valued
Opportunity to work with cutting-edge networking technologies used in hotels and multifamily communities nationwide
Company
Blueport
Blueport is an IT firm that provides WiFi and connectivity solutions for commercial real estate.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul J. Guiney
Chief Financial Officer
Matt Passalacqua
VP of Strategic Partnerships
Company data provided by crunchbase