Fairlawn · 2 months ago
Regional Property Operations Manager
Indianapolis,IN,US
Full-time
Onsite
Senior Level
7+ years expFairlawn is a vertically integrated firm specializing in real estate investment, management, and development. We are seeking a highly motivated Regional Property Operations Manager to oversee a portfolio of properties in Indiana and Kentucky, focusing on talent management, property performance, and operational excellence.
Real Estate
Responsibilities
Exemplify the core values of Be Kind, Be Flexible, Own It and Always Improve
Serve as integrator for our regional team with ongoing oversight of a portfolio of properties
Recruit, train, manage and lead property teams, holding them accountable for their assigned responsibilities
Lead regularly scheduled meetings to report on both leading and key performance indicators for all properties. Take action as necessary if goals are not being met
Provide flex capacity to teams as needed, including filling in for managers during scheduled and unscheduled absences, and augmenting capacity during high demand times
Review and audit property performance vs. budget, communicating with corporate office and ownership entities as necessary
Collaborate with the Fairlawn team to set rents, conduct market research, and define leasing objectives
Review and approve leasing and performance incentives
Contribute to budget planning, monitor progress, and ensure financial goals are met
Inspect properties to ensure the highest standards are maintained, evaluating maintenance and grounds. Conduct regular inspections of vacant units for market ready condition
Audit leases, resident files, and move-in paperwork to ensure accuracy and completion
Handle any resident services that need to be escalated beyond the Property Managers
Maintain good rapport with all prospective and current residents, vendors, and Fairlawn team members
Provide leadership and support to properties during turnover
Have a thorough knowledge of lease terms, specifications, and policies
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
Pivot, roll up your sleeves and jump in where needed!
Qualification
Required
Have at least 7 years progressive management/operations experience, with a strong customer service background, preferably in property management or hotel management
Have at least 3 years people/supervisory experience
Have a bachelor's degree OR 5+ years Property Management Experience in lieu of a bachelor's degree
Preference to candidate holding at least one industry designation/certification (Such as CPO, COS, ARM, CPM, HCCP etc.)
Are proficient with relevant technology (e.g., Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
Experience working with financials, budgets, customer service, and sales
Demonstrate superior attention to detail, high energy, and a positive attitude
Have an ability to give and receive real-time feedback with a positive mindset
Have excellent written and verbal communication skills
Have a strong understanding and experience with budgets and overall financial reporting
Embody our core values: Be Kind, Be Flexible, Own It and Always Improve
A valid driver's license and dependable transportation. Limited in-town usage of a personal vehicle for errands, any out-of-county personal mileage reimbursed at the Federal rate
Flexibility to be 'on the go,' regularly visiting properties and working from multiple locations
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Able to serve as one of the emergency contacts for the community. Availability to be on-call and assist in after-hours emergency situations
Able to complete the physical functions of the position, including lifting requirements
Benefits
Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing
Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
401(k) Retirement Plan with Match to invest in your future wealth and retirement
Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
Company events to promote team cohesion
Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success.
Company
Fairlawn
Fairlawn is a dynamic real estate firm that specializes in acquiring, renovating, developing and managing real estate projects in the Midwest.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase