Larry H. Miller Senior Health · 20 hours ago
IT Help Desk Technician Tier I
Sandy, UT
Full-time
Onsite
New Grad, Entry Level
0+ years expLarry H. Miller Senior Health is seeking an IT Help Desk Technician I to serve as the first point of contact for technical support across the organization. This role involves resolving Tier I technical issues and providing excellent customer service to support daily IT operations.
Elder CareHealth CareHospital
Hiring Manager
Lucy Kimball, SHRM-CP
Responsibilities
Serve as the first point of contact for IT support requests via ticketing system, email, phone, chat, or in person
Troubleshoot and resolve Tier 1 issues including password resets, basic hardware support, software issues, and connectivity problems
Document all incidents, requests, and resolutions accurately in the IT service management system (e.g., FreshService)
Assist with user onboarding and offboarding, including account provisioning and equipment setup
Support desktop and laptop computers, mobile devices, printers, and standard peripherals
Provide basic support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Google Workspace
Coach, teach and mentor
Support LHMSH culture by promoting 'Friendly, Positive, and Focused on Excellence'
Protect the legal, financial, and moral well-being of Larry H. Miller Senior Health
All other duties as assigned
Qualification
Required
High school diploma or equivalent required
0–2 years of experience in an IT help desk, technical support, or customer service role
Serve as the first point of contact for IT support requests via ticketing system, email, phone, chat, or in person
Troubleshoot and resolve Tier 1 issues including password resets, basic hardware support, software issues, and connectivity problems
Document all incidents, requests, and resolutions accurately in the IT service management system (e.g., FreshService)
Assist with user onboarding and offboarding, including account provisioning and equipment setup
Support desktop and laptop computers, mobile devices, printers, and standard peripherals
Provide basic support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Google Workspace
Coach, teach and mentor
Support LHMSH culture by promoting 'Friendly, Positive, and Focused on Excellence'
Protect the legal, financial, and moral well-being of Larry H. Miller Senior Health
Regularly required to walk, sit, stand, bend, reach, talk hear, kneel, crouch, stretch, twist, lift 40 pounds and move about
Required vision includes close, vision, distance, peripheral, and the ability to adjust focus
Prolonged periods of sitting at a desk and working on a computer
Ability to carefully consider all information and make impacting decisions on a regular basis
Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager
Job requires accepting criticism and dealing calmly and effectively with high-stress situations
Ability to communicate effectively, both orally and in writing
Operate with Integrity: Demand the highest ethical standards from self and others by setting an example of positive attitude and professionalism including appropriate work attire, communication with others, and treatment of staff and residents and maintaining a clean and orderly work space
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong
Dependability: Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance
Self-Control: Ability to maintain composure, manage emotions, control anger and avoid aggressive behavior, even in very difficult situations
Communication: Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and residents, being aware of others' reactions, and understanding why they react as they do
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Time Management: The ability to integrate methods of time management to ensure the needs of residents are met, regular day to day tasks are completed while balancing any urgent situations that may arise
Active Listening: Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Preferred
Associate degree in Information Technology or related field preferred
CompTIA A+ certification preferred or ability to obtain within 6–12 months
Company
Larry H. Miller Senior Health
LHMSH is a senior healthcare services company that provides assisted living, home health, and hospice services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase