Ballast · 1 week ago
Administrator, Communications (Front Desk)
San Francisco, CA, US
Full-time
Onsite
Entry Level
$62K/yr - $62K/yr
2+ years expBrick and Timber is seeking an Administrator, Communications Front Desk for its residential multifamily portfolio in the San Francisco Bay Area. This role combines front desk responsibilities with resident communications and administrative support to ensure a positive, responsive, and well-organized experience for tenants and guests.
Real EstateReal Estate InvestmentResidential
Responsibilities
Greet residents, guests, vendors, and contractors with warmth and professionalism
Serve as the first point of contact for walk-ins and phone inquiries, addressing or routing requests appropriately
Assist with service requests, amenity reservations, building info, and policy-related questions
Maintain the front desk and shared spaces in a tidy, organized, and welcoming manner
Track and follow up on incoming issues to ensure thorough resolution
Respond to tenant inquiries and concerns via Zendesk and Zendesk Talk
Provide in-person support to residents at the Parkmerced office (1 Varela Avenue) when needed
Assist with sending building notices, coordinating tenant reimbursements, and communicating about relocations, unit transfers, or organized tenant activities
Help prepare responses related to Rent Board matters, Small Claims cases, or other tenant-facing concerns
Collaborate with onsite staff and remote teams to ensure consistent and timely communication
Use approved Zendesk macros and templates to efficiently respond to common tenant requests
Track and share positive tenant feedback to support team performance and morale
Maintain the accuracy of internal communication systems such as the Zendesk Knowledge Base, Monday.com boards, and SOPs
Follow established Resident Communications Protocols and suggest improvements as needed
Support the development and maintenance of communication documentation and process tools
Provide administrative support for communication-related projects, including service updates, system upgrades, and resident notifications
Assist with the coordination of rentable items including parking and storage
Help identify communication trends, gaps, or recurring issues to support workflow improvement and service enhancements
Monitor and help manage package deliveries, vendor check-ins, and amenity bookings as needed
Track office supply needs and requests
Support internal coordination, including meeting scheduling and event support
Qualification
Required
High school diploma or equivalent required; Associate degree or higher preferred
2+ years of experience in customer service, hospitality, or office administration
Excellent verbal and written communication skills
Friendly, professional demeanor with strong interpersonal and organizational abilities
Proficient with email, phones, and digital platforms (e.g., Yardi, Monday.com, Zendesk preferred)
Ability to handle multiple tasks calmly and effectively in a fast-paced, resident-focused environment
Preferred
Experience in a property management setting or the hospitality industry strongly preferred
Bilingual skills a plus (especially Spanish, Mandarin, or other languages common in the SF Bay Area)
Familiarity with CRM and property management tools
Passion for hospitality, problem-solving, and helping people feel at home
Company
Ballast
Ballast is a vertically integrated real estate platform that invests in residential and mixed use properties.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Brewer
Managing Principal, Co-Founder
Recent News
2025-11-12
The Business Journals
2024-04-10
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