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Aqua · 6 hours ago

Reporting Administrator I

Bryn Mawr, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Aqua, an Essential Utilities company, is seeking a Reporting Administrator I to support customer care operations. This role involves administrative support for consumption reporting and responding to municipal inquiries about customer accounts.

Business DevelopmentCustomer ServiceInfrastructure

Responsibilities

Acquire competence as required in the reading and interpretation of Aqua’s Customer Information System (CIS) environment including the following applications and data:

Support customer account research and account changes communication to municipalities

Work with all tasks and service requirements detailed in the municipal agreements for usage reporting. Understanding of all relevant customer account questions

Query in Banner and understand the service order types and how they affect the account status and usage on a specific account. Interpret notes and service order activity

Understand, interpret, and explain the various reports and files that are sent to the municipalities for usage reporting

Support the preparation and emailing of the reports and files that are shared with the various wastewater authorities at the municipalities, including managed wastewater billing authorities

Assist in the communication process regarding any interpretation of account service history and billing history on specific accounts as requested by various wastewater authorities

Assist with investigating escalated municipal request issues, taking ownership for follow-up with Customer Operations or Field Operations if needed

Assists with other tasks or projects as assigned