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Gordon Flesch Company · 15 hours ago

Technical Services Engineer I - Elevity

Geneva, IL

Full-time

Hybrid

Entry Level

$26/hr - $33.65/hr

1+ years exp

Gordon Flesch Company is a leading technology service provider in the Midwest, and they are seeking a Technical Services Engineer I to support diverse technology environments and assist with IT infrastructure needs. The role involves consulting on technology solutions, resolving technical issues, and maintaining network security and availability for clients.

ComputerInformation TechnologyRoboticsSoftware

Responsibilities

Consult with Elevity management and senior level consulting engineers on technology solution decisions and provide applicable recommendations

Support diverse technology environments to include the server, workstation and general IT infrastructure needs of clients

Support standard and industry-focused software applications

Work out of Elevity Support Queues both Remotely and Onsite to resolve client technical issues

Generate detailed network and technical documentation

Provide responsive, professional and highly-personable support

Perform internal and client-facing administrative tasks efficiently and reliably

Solve challenging technical issues through completion with senior level Consulting Engineers

Setup and troubleshoot server and desktop hardware

Maintain with and troubleshoot Microsoft Server and desktop Operating Systems

Install and administrate Anti-Virus, Anti-SPAM and backup software solutions

Work with the Elevity operations, project management, sales team, technology partners, and clients in a generalist capacity

Install and maintain network hardware and software

Monitor networks to ensure security and availability to specific users

Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations partnering with Senior Engineers as needed

Complete company provided trainings and certifications

Self-Schedule service calls on site/remote as needed for managed clients

Complete monthly maintenance reports for assigned clients

Qualification

Network+ certificationMicrosoft server operating systemsActive DirectoryServer hardware experienceDesktop hardware experienceAntivirus software solutionsMicrosoft O365 knowledgeSoft skills

Required

High school diploma or equivalent required

1-3 years Service Desk experience or 1-3 years of IT consulting experience (server, workstation and network support)

Network+ certification (or ability to obtain within one year)

Experience with server and desktop hardware

Experience with Microsoft server and desktop operating systems

Experience with Active Directory- User Administrations, DNS Administration, DHCP Administrations, Group Policy Administrations

Experience with antivirus, anti-spam and backup software solutions

Knowledge of switching and routing technologies

Basic Knowledge of Microsoft O365 and Azure

Valid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets

Ability to work a rotating on-call schedule in order to provide consistent client support