Freenome · 3 days ago
Lab IT Help Desk (Contractor)
Brisbane, CA
Full-time, Contract
Onsite
Mid Level
3+ years expFreenome is seeking a Lab IT Helpdesk to support their IT team and enhance lab operations. The ideal candidate will provide primary support for lab IT infrastructure, troubleshoot systems issues, and collaborate with network and system administrators to maintain solutions in a regulated environment.
BiotechnologyHealth CareHealth DiagnosticsOncologyPersonal Health
Responsibilities
Provide primary support for lab IT infrastructure and systems issues/requests, ensuring incidents are prioritized and resolved within SLA guidelines
Perform onsite troubleshooting of computer systems, networks, hardware, and software in a laboratory environment
Install, configure, and manage lab-related software, licenses, and workstations (physical and virtual)
Collaborate with Network and System Administrators to maintain and develop solutions in a regulated environment
Record events, problems, and resolutions in our ticketing system (Freshservice)
Create and manage user accounts, permissions, and access controls
Maintain comprehensive documentation for configurations, troubleshooting steps, and routine procedures
Assist with hardware and software upgrades in collaboration with cross-functional departments to ensure minimal disruption to lab operations
Support shared lab workstations and environments where uptime is critical and sessions may need to remain active
Assist with endpoint provisioning, imaging, and redeployment for lab and office devices
Follow change control and validation-aware practices when working on systems in production lab spaces
Participate in on-call or extended coverage rotations as required to support lab operations
Qualification
Required
3+ years of experience as a Help Desk Specialist or related IT Customer Support role
Experience with Windows platforms, specifically Windows 10/11 support
Experience with Entra id and ticketing systems
Experience with Mobile Device Management (MDM) tools (e.g., Manage Engine, Jamf)
Ability to work onsite Mon-Sat (specific shift hours can be defined, e.g., 7AM–3PM or 10AM–6PM). 5 days a week
Excellent communication and customer service skills with the ability to explain technical solutions to non-technical staff
Physical ability to lift/move hardware and navigate a lab layout (e.g., under-bench cabling)
Ability to prioritize requests based on operational impact, especially in lab/production settings
Strong troubleshooting skills across hardware, OS, peripherals, and user access issues
Comfortable working in environments with noise, PPE requirements, and restricted access areas
Preferred
Windows experience in a Lab environment
Experience in diagnostic labs or a regulated environment (e.g., CLIA, FDA, HIPAA)
Industry certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional
Basic networking knowledge and experience with Active Directory
Scripting experience (PowerShell, Python, Bash) to automate tasks
Company
Freenome
Freenome is a biotechnology company developing blood tests for early cancer detection to improve access to routine screening.
201-500 employees
H1B Sponsorship
Freenome has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (11)
2023 (15)
2022 (10)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$1.53BKey Investors
RocheExact SciencesS32
2025-12-04Acquired
2025-11-17Corporate Round· $75M
2025-08-06Corporate Round· $50M
Leadership Team
Aaron Elliott
Chief Executive Officer
Riley Ennis
Co-Founder
Recent News
Company data provided by crunchbase