eTeam ยท 1 day ago
Mortgage Servicing Specialist
Tempe, AZ
Contract
Hybrid
Mid, Senior Level
3+ years expeTeam is seeking a Mortgage Servicing Specialist to provide support for inquiries and escalations in the mortgage servicing domain. The role involves collaborating with internal teams, conducting detailed reviews of mortgage loans, and maintaining reporting dashboards to monitor inquiry volumes and trends.
Information Technology
Responsibilities
Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs
Collaborate with internal teams and senior management to coordinate responses and follow-ups
Monitor internal reporting tools to identify and manage new inquiries and escalations
Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency
Partner with external vendor to track and respond to escalations efficiently
Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends
Assess reported issues for potential client impact and facilitate appropriate internal and external communications
Offer backup support to other members of the Servicing Oversight team as needed
Contribute to ad hoc projects and assist management with servicing oversight initiatives
Perform additional duties as assigned by management
Qualification
Required
Mortgage servicing experience is MUST
3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
Excellent organization skills
Strong verbal and written communication skills
Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
High level of Accuracy and Detail Oriented/multitasking
Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment
Preferred
Preferred 1+ years of management/supervisory experience
Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc
Working knowledge of applicable regulatory guidelines related to mortgage servicing
Adhere to turn time commitments while working in a high-volume environment
College degree preferred
Preferred knowledge of mortgage servicing tools, including MSP / Director
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
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