The Arc of Chester County · 2 days ago
Director of Agency With Choice
West Chester, PA
Full-time
Onsite
Lead/Staff, Director/Executive
$100K/yr - $110K/yr
5+ years expThe Arc of Chester County is dedicated to supporting individuals with disabilities and their families. The Director of Agency with Choice is responsible for the overall management of the AWC Program, including policy development, budget management, staff supervision, and ensuring compliance with program requirements.
Individual & Family Services
Responsibilities
Participate, collaborate and/or implement The Arc of Chester County’s 5-year Strategic Plan
Complete all training and qualifications requirements
Responsible for recruiting, hiring, training, supervising, and evaluating all AWC program and AWC HR staff in conjunction with agency policy and all program regulations and requirements
Develop, manage and implement the AWC annual budget in conjunction with the Director of Financial Operations, Senior Director of Programs, and Chief Operations Officer
Develop and implement procedures for reviewing the budget and financial position of the AWC department routinely and regularly to ensure fiscal accuracy of AWC services including rate changes, authorizations, administration fee, and utilization reports, etc
Ensure compliance with all agency policies, plans, and procedures, program requirements, departmental procedures, funder regulations, and laws
Develop, implement, and evaluate program operations and procedures to ensure the highest quality services are provided and positive outcomes are achieved
Ensure complaints and surveys (agency and funder surveys) are completed in accordance with the procedures, and the results are addressed in a timely manner
Manage the participant data management system, billing processes, and utilization reports
Responsible for all data analytics in the program, and address the findings of the data reviews, and provide reports as needed and/or requested
Ensure business continuity and coverage during AWC staff absences so deadlines are met at all times
Supervise and manage all assigned AWC staff to ensure completion of their job responsibilities
Ensure all training compliance for all AWC staff, including SSPs and Non-employees (MEs, Vendors, etc.)
Ensure compliance of all aspects of AWC Human Resources and program operations
Ensure collaboration with internal and external partners, to discuss concerns, trends, or implementation of AWC services and when necessary, develop plans of correction. As needed, escalate concerns in accordance with agency policy and procedures
Provide feedback on proposed rates, draft bulletins, waivers, and other regulatory documents as applicable
Update departmental policies and procedures as needed
Ensure completion of incident management process in accordance with agency policies and procedures and funder requirements
Oversee corrective actions completed as a result of Incident Management and/or monitorings, and evaluate the effectiveness of the corrective actions
Prepare and actively participate in required meetings, including management meetings, committee meetings, administrative meetings, resource fairs, events, etc
Attend public forums and speak on behalf of the agency
Participate in Arc sponsored events
Other duties as assigned
Qualification
Required
A minimum of a bachelor's degree
experience in human services non-profit organization and program and service operations
at least 5 years related experience and/or training
equivalent combination of education and experience
Excellent organizational, interpersonal, communication, and writing skills required
Ability to work both independently and in teams to set priorities and follow through on details
Ability to adapt quickly to new information and shift business priorities as necessary
Experience coordinating and working with volunteers
Preferred
master's degree preferred
Experience with interpreting and developing program budgets preferred
Benefits
Health insurance
Life insurance
Long-term disability
Supportive Employee Assistance Program
Dental
Vision
Company
The Arc of Chester County
The mission of The Arc of Chester County is to advocate, educate, and provide services to empower individuals with disabilities and their families to enhance the quality of their lives.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase