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Transit Authority of River City (TARC) · 18 hours ago

IT Coordinator

LOUISVILLE, KY, US

Full-time

Onsite

Mid Level

$50K/yr - $55K/yr

3+ years exp

Transit Authority of River City (TARC) is preparing to launch the New TARC Network, aiming to enhance bus service quality in Louisville. The IT Coordinator will provide administrative support to the IT Department, manage meetings, and assist with Help Desk functions while ensuring compliance with TARC policies and procedures.

Fleet ManagementPublic RelationsTransportation

Responsibilities

Process purchase orders, supply orders and prepare check requests

Coordinate all Board, Committee, and public meetings in person and via a hybrid schedule

Assist with processing Help Desk tickets

Perform administrative functions including screening phone calls, maintaining departmental files, greeting visitors, drafting documents, and processing mail

Sorts and distributes mail

Draft written responses or replies by phone or e-mail when necessary

Responds to regularly occurring requests for information

Manage meeting room calendars

Schedule meetings between the IT Department and others

Maintain the Director’s calendar, scheduling appointments and conferences and making necessary arrangements, including notifying participants and assembling any pertinent data

Maintain company telephone lists and departmental contact list

Create and maintain forms and templates

Qualification

Technical supportDesktop hardware/softwareMeeting coordinationCustomer serviceMicrosoft softwareResearch skillsCommunication skillsTeamwork

Required

Associate degree from an accredited educational institution with major coursework in information technology, computer science, or a closely related field

Three (3) years of experience providing technical support to users of desktop computer hardware and software and/or providing training to users of standard software

Possession of, or ability to obtain, a valid Kentucky or Indiana Driver's License by the time of appointment and a satisfactory driving record

Operations, services, and activities of a comprehensive IT program

Basic knowledge of the connection/relationships across multiple technology services and operations

Operational characteristics of desktop, network, and telecommunication systems hardware, software, and peripheral equipment

Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving desktop computer hardware and software issues

Protocols for the installation, configuration, maintenance, and repair of computer hardware, standardized software packages, and peripherals

Research and reporting methods, techniques, and procedures

Various federal, state, and local laws, codes, and regulations relevant to the work performed

Principles and practices of customer service

Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly

The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Modern equipment and communication tools used for business functions and program, project, and task coordination

Computers and software programs (e.g., Microsoft software packages) to conduct research, assess information, and/or prepare documentation

Perform a variety of IT technical duties in support of the department's operations with respect to service delivery and training

Elicit information from end users, triage priorities, conduct diagnostic procedures, and take appropriate action

Install and configure desktop computers, hardware, and software; connect to communication systems

Demonstrate strong and effective customer support skills

Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax

Prepare clear and concise correspondence reports and customer responses, including technical material

Establish and maintain cooperative working relationships with those contacted in the course of business, including TARC employees, government entities, contractors, and members of the public

Effectively use computer systems, applications, and modern business equipment to perform a variety of work tasks