Apply on Employer Site

Palo Alto Networks · 13 hours ago

Sr. Manager, Professional Services, U.S. Public Sector (NGFW/SASE)

Washington, DC, USA

Full-time

Hybrid

Senior Level

$178K/yr - $246K/yr

7+ years exp

Palo Alto Networks is a cybersecurity company committed to protecting the digital way of life. They are seeking a Senior Professional Services Manager for the US Public Sector to lead a team of Professional Services Consultants, ensuring high-quality delivery of NGFW/SASE security solutions and driving customer engagement.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

You will serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement

Own the comprehensive financial and operational management of the business, which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue

Drive operational excellence and ensure consistent operational discipline and accurate reporting, including ownership of key business metrics such as utilization and customer satisfaction

Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals, effectively managing a diverse mix of delivery resources (e.g., regional and global delivery teams) to achieve optimal efficiency

Champion the integration of AI/ML tools to optimize internal Professional Services operations, drive efficiency in service delivery, and develop innovative execution strategies to increase team productivity

Collaborate with sales leadership, product, portfolio, and support teams, acting as the Professional Services liaison to enable client success

Build strong customer relationships and act as the point of contact for successfully handling customer escalations to maintain high satisfaction

Focus on the efficient delivery of standardized professional service offerings to accelerate the customer's time-to-value (TTV) and enforce high-quality delivery methodologies

Qualification

NGFW/SASE architectureProfessional Services managementCustomer Success leadershipProfessional Services Automation toolsInternet security conceptsCustomer relationship buildingOperational excellenceCommunication skillsTeam managementProblem-solving

Required

7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures

5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources

Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition

Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components

Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates

Experience with Professional Services Automation tools (e.g., Clarizen, Kantata), Sales Management tools (e.g., Salesforce), and Business Intelligence tools (e.g., Tableau)

Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients

Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership

Bachelor's Degree or equivalent military experience

Ability to travel up to 25% domestically to customer sites and internal business meetings

US Government DoD Active Top Secret Clearance or higher