Uplight · 13 hours ago
Technical Solutions Engineer II
United States
Full-time
Remote
Entry, Mid Level
$61K/yr - $76K/yr
2+ years expUplight is creating a new category of energy by developing software that manages energy resources for homes and businesses. The Technical Solutions Engineer II role involves managing customer issues, improving processes, and ensuring quality assurance while collaborating with clients and internal teams to drive solutions in clean energy.
EnergySoftware
Responsibilities
Build a deep working knowledge of our software capabilities and the business processes they support
Review and categorize incoming customer issues and requests for a variety of clean energy software products
Facilitate regular customer responses and updates
Work to resolve issues or help escalate them through the organization
Collaborate with senior Technical Solutions team members to gain an in-depth knowledge of our products and processes
Act as first point of contact for clients and provide regular, succinct updates as issues progress through to resolution
Adapt to changing client needs and be able to pivot quickly on new requests while maintaining a positive and solution-oriented approach
Identify trends that impact multiple customers, summarize those trends with data, and drive visibility for a robust solution
Create and maintain thorough documentation for issues including the investigation methodology, the resolution summary, and any open issues
Provide good traceability of time spent and internal/external communications
Leverage internal tracking systems and processes to maintain operational tracking
Contribute to standard operating procedures for the Technical Solutions Team
Ensure complete ownership of issues, including developing a full understanding of the issues, a clear definition of success and maintain ownership until the client is satisfied
Ability to step back from initial problem statements and anticipate/see the larger issues and develop an action plan to ensure the systematic issue is identified and addressed
Actively communicate with other teams to promote client needs and defect fixes
Ability to maintain a calm, professional demeanor under pressure
Qualification
Required
Strong alignment and passion for the Uplight values and mission
2-4 years in customer service or enterprise software support
Experience with SQL
Experience with Python
Patient, communicative, team player who is detail-oriented and has outstanding interpersonal skills
Proven experience working with external clients to define and implement complex solutions
Excellent analytical and problem-solving skills, tenacity, and fortitude
Strong organizational skills and the ability to balance multiple short- and long-term projects of varying scopes with clients across the country
Vigorous written and oral communication skills
Comfortable in delivering complex, constructive, and diplomatic messages
Ability to present complex information to a variety of audiences both in person and over the phone
Experience maintaining a positive relationship with clients and colleagues
Curiosity about and commitment to technology, energy efficiency, and your potential
Preferred
Experience working with SaaS and/or Jira Software
Exposure to and understanding of Agile and other technical project management methodologies
Benefits
Flexible time off
Generous parental leave
A wellness stipend
Work flexibility
Company
Uplight
Uplight provides end-to-end customer-centric technology solutions.
501-1000 employees
H1B Sponsorship
Uplight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (2)
2022 (4)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$48M2025-03-28Convertible Note· $48M
2021-03-03Private Equity
Leadership Team
Luis D'Acosta
Chief Executive Officer
Eric Leach
Senior Visual Designer
Recent News
Renewable Energy Magazine
2025-10-30
Company data provided by crunchbase