NextGen | GTA: A Kelly Telecom Company · 2 days ago
Data Analyst – Logging
Plano, TX
Full-time
Onsite
Entry, Mid Level
2+ years expNextGen is a subsidiary of Kelly Telecom, specializing in telecommunications solutions. They are seeking a Data Logging Engineer to perform log analysis in a 4G/5G network environment, document troubleshooting processes, and provide customer support while ensuring network performance.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Sonnal Mehra
Responsibilities
Perform system level log captures/analysis of several Network elements in the 4G/5G Network architecture to identify root causes of product and key performance issues
Document and maintain the troubleshooting steps including updating technical documentation for primary areas of responsibility
Identify automation opportunities & implement scripts for log analysis, for discussions with external customers/internal customers
Strong on customer support as well as data analysis of logs, etc
Must be able to drive for issue resolution with other Engineering teams
Initial analysis of Network KPI degradation to quantify and qualify the issue
Be able to proactively perform Ad-hoc/periodic parameter audit, issue signature audit and SW/FW audit
Ensure the latest ticket status ticket status is provided to the customers
Software and patch upgrades on network element to support feature testing and issue resolution verification
Provide 24X7 support as needed for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed
Qualification
Required
Willingness to work flexible shifts (morning, mid, night) and weekends
Unix/Linux expertise – strong command-line skills required
Scripting experience – ability to write and troubleshoot scripts (Python, Shell, Perl)
2–5 years' experience in a telecom environment
Solid understanding of 4G LTE and 5G wireless technologies, including network architecture, protocols, and RF optimization basics
Knowledge of network deployments, installation, and commissioning processes
Familiarity with OSS platforms for network management
Strong customer service skills, including phone-based support
Bachelors Degree in Telecommunication or Network Engineering with at least 2 years of experience in Wireless Telecom environment
Good knowledge of UNIX/LINUX operating systems
Good Scripting skills using but not limited to Python, Shell or Perl
Strong documentation skills, ability to communicate effectively, a major team player in a small but dynamic environment
Strong knowledge of MS office tools like Excel, power point and Word
Good analytical skills to investigate and evaluate trending data for issue resolution
Good knowledge of trouble ticket and knowledge management systems
Willing to work during night to accommodate debugging involving offshore R&D teams
Preferred
advanced Unix skills highly preferred
Scripting experience in Java preferred
Good knowledge of 4G and 5G wireless network architecture concepts, RAN protocols and eNB interfaces S1-MME, S1-U is a plus
Benefits
Competitive employee benefits
24/7 Support
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks.
501-1000 employees
H1B Sponsorship
NextGen | GTA: A Kelly Telecom Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (23)
2023 (19)
2022 (16)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase