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Andersen Corporation · 1 day ago

Retail Service Representative II

Jessup, MD

Full-time

Onsite

Entry Level

$21.45/hr - $31.05/hr

1+ years exp

Andersen Corporation is a leading company in the window and door industry, dedicated to delivering exceptional experiences. The Retail Service Representative will focus on providing customer service for delivery partners and customers, ensuring accurate order processing and enhancing overall service quality.

Building MaterialHome DecorManufacturingWindowsWood Processing

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Processes complex orders/requests, with 100% accuracy from intake to filing

Ensures customer management system is updated appropriately

Clarifies, diagnoses, and resolves customer order issues

Creates packets or other materials as required for sales fulfillment process

Prepares customer correspondence

Identifies and implements ways to improve overall level of service

Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback

Administers programs, e.g. customer referral program

May train others in office and customer service processes

May create purchase orders, process payments or process receipts

Qualification

Order processingWord processingSpreadsheet skillsCustomer servicePhone etiquetteVerbal skillsResults orientationWriting skillsTime managementPersuasiveness

Required

High school diploma or equivalent plus 1-3 years' work experience to include order processing work

Demonstrated word processing, spreadsheet and general computer skills

Strong phone etiquette & verbal skills to facilitate problem resolution

Intermediate writing skills

Able to determine customer needs and assist in resolving issues for assigned area

Knowledge of products/services

Persuasiveness

Time management

Results orientation

Benefits

401 (k) Plan, Employer Fixed Contributions & Company Matching

Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental Leave

Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Company

Andersen Corporation

Glassdoor4.2

For more than 121 years, Andersen has designed, manufactured, and marketed premium windows and doors.

Founded in 1903

Bayport, Minnesota, USA

10001+ employees

https://www.andersenwindows.com

H1B Sponsorship

Andersen Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (21)

2023 (11)

2022 (8)

2021 (8)

2020 (7)