Chase · 2 months ago
Managing Director - Airport Lounge Partnerships, Guest Experience and Operations
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Director/Executive
$250K/yr - $450K/yr
15+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As the Managing Director, you will be responsible for the end-to-end strategy, execution, and ongoing management of the airport lounge program, ensuring alignment with the company’s brand and customer experience.
BankingFinancial Services
Responsibilities
Define and communicate a clear vision for the lounge program, ensuring alignment with overall company goals and brand values
Oversee the execution of lounge initiatives, from concept to launch and ongoing management
Ensure operational excellence and consistency across all lounge locations, driving continuous improvement in service delivery and guest experience
Lead the program management function to ensure timely delivery of projects, adherence to budget, and achievement of key milestones while implementing robust governance and reporting frameworks to monitor program performance and risk
Direct the guest experience, operations, and marketing teams to deliver a differentiated and memorable lounge experience
Collaborate with the business development leader to identify and secure strategic partnerships, expansion opportunities, and new market entries
Manage relationships with external partners, vendors, and airport authorities
Work with the design and construction leader to ensure lounges are built to the highest standards of quality, innovation, and sustainability and oversee the design process to ensure spaces reflect the brand and meet customer needs
Develop and manage the lounge program’s budget, ensuring efficient allocation of resources and achievement of financial targets
Monitor and report on program financial performance, identifying opportunities for growth and optimization
Build, lead, and inspire a high-performing team, fostering a culture of excellence, collaboration, and innovation while mentor and develop direct and dotted line reports, ensuring clear accountability and professional growth
Qualification
Required
Bachelor's degree required; MBA or relevant advanced degree preferred
15+ years of experience in hospitality, travel, customer experience, or related fields, with significant leadership responsibility
Proven track record in developing and managing large-scale, customer-facing programs
Strong strategic thinking, operational execution, and financial acumen
Exceptional leadership, communication, and stakeholder management skills
Experience working in complex, matrixed organizations and leading cross-functional teams
Ability to travel as needed
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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