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Diasorin · 1 day ago

Field Service Engineer

Austin, TX

Full-time

Onsite

Entry Level

$75K/yr - $90K/yr

1+ years exp

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. The Field Service Engineer will be responsible for meeting daily service repair needs and driving customer satisfaction through service excellence, while also managing inventory and interfacing with customers.

BiotechnologyHealth Diagnostics

H1B Sponsor Likely

Responsibilities

Meeting daily service repair needs and driving customer satisfaction through service excellence

Exercising of judgment within defined procedures and practices to determine appropriate action

Compliance of field service technical standards is required

Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory

Requires travel on short notice; overnight travel may be required depending on service region requirements

Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays

Maintain inventory of parts and supplies

Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region

Manage an expense account, service tools and spare parts inventories

Interface daily with internal and external customers

Submit written reports

Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions

Meeting departmental expectations regarding the following:

Response time

PM completion Rates

Service callbacks

Customer Satisfaction Survey Results

Other duties as assigned

Qualification

ElectronicsField Service ExperienceElectronic Measuring EquipmentMechanical AptitudeCustomer Relationship SkillsFluency in EnglishProblem Solving SkillsCommunication Skills

Required

Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required

1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required

Knowledge of electronic measuring equipment

Ability to work with a team

High mechanical aptitude and good problem solving/communication skills

Customer relationship skills

Fluency in English as well as local language of the residential country is required

Valid Passport or eligibility required required

Benefits

Bonus

Benefits

Company

Diasorin

Glassdoor3.1

DiaSorin is an Italian multinational Group and a global leader in the market for in vitro diagnostics

Founded in 1968

Saluggia, Piemonte, ITA

1001-5000 employees

https://www.diasorin.com/

H1B Sponsorship

Diasorin has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)