Talbert Building Supply · 10 hours ago
Inside Sales Representative
Asheboro,NC,US
Full-time
Onsite
New Grad, Entry LevelTalbert Building Supply is a company focused on delivering exceptional service to its customers. The Inside Sales Representative is responsible for engaging with customers both in person and through various communication channels to sell products and ensure a high level of customer satisfaction.
Building MaterialConstructionManufacturing
Responsibilities
Assist customers with product inquiries and selections, quotes, orders, deliveries, returns and credits, general questions, and all other services necessary for an exceptional customer experience
Greet walk-in customers if not otherwise occupied, and be prepared to put non-urgent matters on hold to service a waiting customer
Answer sales and internal calls with a positive attitude and a willingness to assist
In coordination with management, set and work to achieve monthly sales and gross profit goals
Learn and use internal company systems and software with a focus on proficiency with our ERP system BisTrack
Monitor open orders, specials waiting for stock, backorders, pending credits, supplier returns, quotes, scheduled deliveries, and all outstanding work to ensure timely resolutions and customer service
Develop a mindset of continuous improvement especially as it pertains to building systems and product knowledge
Review quotes, orders, POs, vendor confirmations, and all process documents that require accuracy
Ensure that customers sign-off on specials (with detailed information) before placing the order with the supplier
Verify that Shipping and Receiving has accurate and timely information required to ship orders and receive POs
Learn to estimate jobs from plans and customer information – framing, siding, roofing, millwork, drywall, etc
Submit customer job accounts to Accounts Receivable for approval and setup
Communicate with customers and team members to verify expectations are clear and aligned
Qualification
Required
Assist customers with product inquiries and selections, quotes, orders, deliveries, returns and credits, general questions, and all other services necessary for an exceptional customer experience
Greet walk-in customers if not otherwise occupied, and be prepared to put non-urgent matters on hold to service a waiting customer
Answer sales and internal calls with a positive attitude and a willingness to assist
In coordination with management, set and work to achieve monthly sales and gross profit goals
Learn and use internal company systems and software with a focus on proficiency with our ERP system BisTrack
Monitor open orders, specials waiting for stock, backorders, pending credits, supplier returns, quotes, scheduled deliveries, and all outstanding work to ensure timely resolutions and customer service
Develop a mindset of continuous improvement especially as it pertains to building systems and product knowledge
Review quotes, orders, POs, vendor confirmations, and all process documents that require accuracy
Ensure that customers sign-off on specials (with detailed information) before placing the order with the supplier
Verify that Shipping and Receiving has accurate and timely information required to ship orders and receive POs
Learn to estimate jobs from plans and customer information – framing, siding, roofing, millwork, drywall, etc
Submit customer job accounts to Accounts Receivable for approval and setup
Communicate with customers and team members to verify expectations are clear and aligned
Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect & Trust
Must be organized and detail-oriented with a strong will to meet deadlines and goals
Must possess good interpersonal skills yet able to work alone
General computer skills are necessary with a background in Microsoft programs
Be able to use constructive feedback to improve job performance
Adhere to all company policies and procedures
Company
Talbert Building Supply
Talbert Building Supply distributes a wide range of framing lumber, windows, interior doors, roofing, panels, sheathing and wood products.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase