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Soho House & Co · 22 hours ago

Front Office Manager - Soho House Nashville

Nashville, TN

Full-time

Onsite

Senior Level

5+ years exp

Soho House & Co is a hospitality company that emphasizes a high level of service and member experience. The Front Office Manager oversees hotel operations, manages staff, and ensures excellent guest service while developing departmental goals and budgets.

AssociationConsultingHospitality

Responsibilities

Influential leader that creates and refines efficiency by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience

Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests’ correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up

Oversee concierge role and provide information about local attractions, shopping and points of interest in the city

Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival

Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding Training

Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable

Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget

Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries

Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained

Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims

Qualification

Front Office ManagementCustomer ServiceOpera SoftwareSalesforceOpen TableGoogle SheetsBilingual SkillsHospitality DegreeMultitaskingDetail OrientedVerbal CommunicationWritten Communication

Required

Minimum of 5+ years' experience managing Front Office operations

Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must

Detail oriented, ability to multitask and work in a fast-paced environment

Customer services oriented and excellent verbal and written communication skills

Flexible schedule, evenings, weekends as needed

Bilingual language skills a plus

Preferred

Hospitality Degree preferred

Benefits

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off: Full- Time Employees have sick day's + vacation days

Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development: An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.