AIA Contract Documents ยท 7 hours ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level
1+ years expAIA Contract Documents is a leading legal contract platform with nearly 200 contracts that define relationships in design and construction projects. They are seeking a highly motivated Customer Support Representative to handle inquiries, resolve issues, and provide exceptional service to ensure customer satisfaction.
ArchitectureConstructionDocument PreparationLegalSoftware
Responsibilities
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
Use Zendesk (or other customer support software) to manage and track customer interactions, ensuring all requests are handled promptly
Resolve customer complaints and issues by providing accurate information, troubleshooting, and offering appropriate solutions
Maintain a high level of product knowledge to assist customers with questions and concerns
Collaborate with other departments to ensure customer issues are resolved efficiently
Document customer interactions and updates in the system for future reference
Follow company policies and procedures in all interactions with customers
Continuously strive to improve customer satisfaction by identifying areas for improvement in the support process
Meet or exceed individual and team performance metrics
Other Duties as assigned
Qualification
Required
Minimum of 1-2 years of experience in customer support or a related field
Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
Strong problem-solving skills, with the ability to think critically and find solutions quickly
Basic knowledge of Microsoft Office Suite and other computer applications
Ability to work well in a team environment and collaborate with others to achieve common goals
Ability to adapt to changing priorities and handle multiple tasks in a fast-paced environment
A strong commitment to providing outstanding customer service and building positive customer relationships
Preferred
Familiarity with Zendesk or other customer support platforms is highly preferred
Benefits
Company paid health, dental, and vision benefits for employees
401 (k) with company match
Bonus potential
Company
AIA Contract Documents
AIA Contract Documents is a legal contract platform for the architecture, engineering, and construction sector.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
True Wind Capital Management
2025-07-08Acquired
2020-10-30Private Equity
Leadership Team
Chris Anderson
Chief Executive Officer
Chad Polich
Chief Financial Officer
Recent News
Mergers & Acquisitions
2025-10-19
AltAssets Private Equity News
2025-07-09
2025-07-09
Company data provided by crunchbase