My Place Hotels of America ยท 5 days ago
Guest Service Representative
Dickinson, ND
Part-time
Onsite
New Grad, Entry Level
$15/hr - $16/hrMy Place Hotels of America is dedicated to delivering exceptional guest experiences, and they are seeking a motivated and detail-oriented Guest Services Representative. In this role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out while providing top-notch service and assistance.
Hospitality
Responsibilities
Welcome and greet guests with a warm and friendly demeanor
Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy
Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches
Address and resolve guest concerns or complaints with professionalism
Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls
Complete credit card authorizations, accurately handle cash transactions and provide change for guests
Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date
Report any issues related to the front desk, guest relations, or maintenance to the General Manager
Adhere to all safety and security protocols
Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly
Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction
Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar
Ensure that all entrances and sidewalks are free of snow and ice
Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed
Issue and track master keys and key cards for housekeeping and maintenance staff
When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short
Qualification
Required
Proficiency in Microsoft Office and basic computer applications
Excellent verbal and written communication skills to interact effectively with guests and colleagues
Ability to juggle multiple tasks while maintaining high standards of accuracy and organization
Reliability, professionalism, and consistency in your work are essential
A meticulous approach to ensure accuracy in financial transactions and guest records
Benefits
Competitive Pay
Monthly Bonus Potential
Flexible Scheduling
Direct Deposit
Cross-Training
Growth Potential
Company
My Place Hotels of America
My Place Hotels of America is a franchise company offering multiple branding opportunities with infinite possibilities.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ryan Rivett
President & CEO
Megan Kukowski
Manager - Marketing Communications & Partnerships
Recent News
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