DirectRx ยท 15 hours ago
Information Technology Support Specialist
Troy, MI
Full-time
Onsite
New Grad, Entry LevelDirectRx is a recognized leader in patient care and pharmacy operations, and they are seeking an IT Support Specialist to enhance their technology support. The role involves troubleshooting and supporting various technologies used within the organization, ensuring reliable operations and assisting with onboarding new hires.
Health CarePharmaceuticalRetail
Responsibilities
Support and troubleshoot computers, laptops, phones, and software used across the organization
Set up computers and technology for new hires and provide a brief orientation during their first week
Perform day-to-day IT support and basic system administration tasks
Work with outside vendors and service providers to identify issues and restore service
Diagnose and resolve user-reported issues in a timely and professional manner
Respond to and manage incoming IT requests via phone and email
Track, document, and follow up on technical issues until resolution
Support user access and system permissions as new tools are adopted
Identify recurring issues and help document solutions and best practices
Qualification
Required
Support and troubleshoot computers, laptops, phones, and software used across the organization
Set up computers and technology for new hires and provide a brief orientation during their first week
Perform day-to-day IT support and basic system administration tasks
Work with outside vendors and service providers to identify issues and restore service
Diagnose and resolve user-reported issues in a timely and professional manner
Respond to and manage incoming IT requests via phone and email
Track, document, and follow up on technical issues until resolution
Support user access and system permissions as new tools are adopted
Identify recurring issues and help document solutions and best practices
Strong written and verbal communication skills
Strong troubleshooting and problem-solving abilities
Ability to organize and prioritize multiple requests
Attention to detail and comfort with documentation
Ability to work independently and as part of a team
Knowledge of Windows operating systems and basic computer hardware
Familiarity with mobile devices and office phone systems
Comfortable working with Microsoft Office
Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field
Preferred
Previous IT support or help desk experience
Company
DirectRx
DirectRx is a pharmacy that provides patients with unparalleled and personalized pharmaceutical care.
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alban Ivezaj
President
Recent News
Company data provided by crunchbase