Educators Credit Union ยท 2 days ago
Bilingual TOM Agent
Sturtevant, WI, US
Full-time
Onsite
Entry Level
1+ years expEducators Credit Union is a financial institution that values high-energy individuals who enjoy helping others. They are seeking a Bilingual TOM Agent to provide exceptional service by processing financial transactions remotely using advanced technology.
Financial Services
Responsibilities
TOM Agents play a critical role in delivering an exceptional and personalized service to our member-owners, through the accurate processing of financial transactions using our Teller Operated Machine (TOM)
Follow our core values (honesty, integrity, fairness, respect and excellence) in all actions with members and coworkers
Accurately assist members remotely by processing financial transactions including deposits, withdrawals, check cashing, transfers, loan payments, loan payoffs, and transaction inquiries according to policies and procedures
Follows internal security, member identification and fraud prevention policies and procedures while accurately maintaining member accounts
Welcome members, identify and pursue opportunities to educate and advice regarding additional products and services and actively promote marketing campaigns
Balance assigned machines and daily transactions at the end of each workday ensuring accuracy
Performs other duties as assigned
Qualification
Required
Courtesy, tact, and diplomacy are essential elements of the job
Must have the flexibility and ability to work in a challenging and fast paced environment with variable stress levels
Must be comfortable, professional and friendly on camera with customers via TOM's
Must have a professional and enthusiastic attitude and strong desire to help people
Accuracy and ability to operate computers and related office equipment is necessary
Written and verbal fluency in the required languages
One year to three years similar or related experience, including prior customer service, cash handling, contact center or teller experiences
A high school education or GED
Company
Educators Credit Union
Serving Southeast Wisconsin Since 1937 Educators Credit Union was founded by teachers in 1937 so members could borrow and save money at fair and reasonable interest rates.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Justman, CPA, MBA
Chief Financial Officer
Jim Henderson
Retired - Chief Administration Officer/Business Development
Company data provided by crunchbase