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AMD · 8 hours ago

AI Customer Engineering Systems Debug Senior Program Manager

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

12+ years exp

AMD is a company focused on building innovative products that enhance computing experiences across various domains. The Senior Program Manager will coordinate and advance the debug and customer co-solutions function for next-generation AI datacenter products, ensuring effective program management and communication across teams.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingComputerEmbedded SystemsGPUHardwareSemiconductor

Growth Opportunities

No H1B

Responsibilities

Coordinate customer debug engagements for comprehensive datacenter platforms, encompassing silicon, firmware, hardware, system software, and full-stack solutions

Lead the design, implementation, and continuous improvement of dashboards and reporting tools (e.g., Power BI, Excel, JIRA dashboards) to provide real-time executive visibility into customer program status, issue resolution, and quality trends

Define, track, and analyze key program and customer quality metrics, such as defect density, test coverage, resolution time, and throughput, leveraging JIRA and other bug tracking systems to ensure traceability and accountability

Develop and maintain standardized workflows in JIRA for logging, triaging, and resolving customer-reported issues, ensuring data integrity and actionable reporting

Drive the consolidation and alignment of bug databases and dashboards across teams to centralize customer quality data and streamline reporting

Partner with IT and engineering teams to enhance data management, automate reporting, and ensure the accuracy and completeness of customer quality metrics

Communicate program progress, technical insights, and risk assessments with clarity and impact to executive audiences, ensuring alignment and accountability across cross-functional teams

Foster a culture of ownership, accountability, and technical excellence, while supporting the development of senior engineers and technical leaders

Qualification

Program managementJIRA proficiencyPower BIAnalytical skillsRisk managementStakeholder managementCommunication skillsTime managementOrganizational skills

Required

Solid knowledge of technical program management

Outstanding track record of delivering sophisticated software/hardware programs

Ability to drive a schedule for business planning towards growth that aligns to business strategy

Coordinate customer debug engagements for comprehensive datacenter platforms, encompassing silicon, firmware, hardware, system software, and full-stack solutions

Lead the design, implementation, and continuous improvement of dashboards and reporting tools (e.g., Power BI, Excel, JIRA dashboards)

Define, track, and analyze key program and customer quality metrics, such as defect density, test coverage, resolution time, and throughput

Leverage JIRA and other bug tracking systems to ensure traceability and accountability

Develop and maintain standardized workflows in JIRA for logging, triaging, and resolving customer-reported issues

Drive the consolidation and alignment of bug databases and dashboards across teams

Partner with IT and engineering teams to enhance data management, automate reporting, and ensure the accuracy and completeness of customer quality metrics

Communicate program progress, technical insights, and risk assessments with clarity and impact to executive audiences

Foster a culture of ownership, accountability, and technical excellence

Support the development of senior engineers and technical leaders

Bachelor's/Master's in Computer Science or Engineering with 12+ years of applicable experience, with a significant portion in GPU technologies and customer-facing roles