Warby Parker · 11 hours ago
Support Engineer II
New York, NY
Full-time
Hybrid
Entry Level
$66K/yr - $75K/yr
1+ years expWarby Parker is a company focused on inspiring and impacting the world with vision, purpose, and style. They are seeking a Support Engineer II to join their Technology Services team, responsible for designing scalable solutions, improving support systems, and collaborating with cross-functional teams to enhance user experience.
E-CommerceFashionRetail
Responsibilities
Design and implement scalable solutions to improve our SaaS ecosystem, leveraging SaaSOps best practices
Develop and refine automation for user lifecycle management, reducing manual toil
Identify trends in recurring requests and engineer innovative tools and systems to reduce ticket volumes
Collaborate with cross-functional teams to enhance internal tooling and deliver a best-in-class user experience
Partner with the Security Operations team to improve our security posture through engineered solutions
Engage with New Store Opening Team to ensure proper turn over of new retail store locations
Ensure business continuity by implementing resilient network systems and addressing outages in retail locations
Investigate and resolve complex infrastructure and networking issues, contributing to continuous improvement initiatives
Translate complex systems into clear, user-friendly documentation and training materials
Lead projects from research and testing through deployment, ensuring solutions align with organizational goals
Participate in a seven-day, on-call rotation for after-hours support
Qualification
Required
1+ years of experience in roles such as Technical Support Engineer, Desktop Support Engineer or similar, with a focus on scalable solutions and 1+ years in a customer-facing service role
Proficient in Jamf Pro and G Suite administration, and experienced in managing Windows, Linux, macOS, and ChromeOS environments
Familiarity with network protocols such as DNS, DHCP, VPN, and TCP/IP
Skilled in diagnosing and addressing technical and networking issues using industry-standard methodologies
General understanding of scripting languages like Bash, Python, or JavaScript, and familiarity with database languages
A clear communicator who can simplify technical concepts for diverse audiences
Resilient and resourceful, capable of learning from failure and iterating quickly
Preferred
Advanced knowledge of Windows management, including Active Directory (AD), MDM, and GPOs
Certifications in Cisco, Jamf, G Suite, ITIL, or Microsoft technologies
Comfortable working with PaaS providers and contributing to their optimization
Experience with building monitoring and alerting systems or CI/CD pipelines
Benefits
Health, vision, and dental insurance
Life and AD&D Insurance
Flexible vacation policy
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Support
Education Reimbursement
Free eyewear
And more (just ask!)
Company
Warby Parker
Warby Parker is a lifestyle brand that offers designer eyewear while being a socially conscious business.
1001-5000 employees
H1B Sponsorship
Warby Parker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$730.5MKey Investors
GoogleD1 Capital PartnersDurable Capital Partners
2025-05-20Post Ipo Equity· $75M
2024-02-21Post Ipo Debt· $120M
2021-09-29IPO
Leadership Team
Dave Gilboa
Co-Founder and Co-CEO
Neil Blumenthal
Co-founder and Co-CEO
Recent News
2026-01-11
MenloVentures
2026-01-05
Company data provided by crunchbase