Roberts Resorts & Communities · 12 hours ago
Front Desk Associate
Spring,TX,US
Full-time
Onsite
New Grad, Entry LevelRoberts Resorts & Communities is a growing company dedicated to building community and fulfilling dreams. The Front Desk Associate serves as the initial point of contact for guests and visitors, responsible for managing check-in and check-out procedures, handling reservations, and delivering exceptional customer service.
Real Estate
Responsibilities
Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
Provide assistance and respond to queries via online chat to enhance customer experience
Report resort comments, suggestions, and complaints to the General Manager for timely resolution
Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
Initiate collection calls for site rental payments as instructed, ensuring timely payments
Utilize email communication to correspond with residents and potential guests as required
Maintain organized resort files, reports, and records, ensuring accuracy and completeness
Upload resident files and communications to Rent Manager for documentation and tracking purposes
Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
Monitor office supplies inventory and place orders as necessary to ensure availability
Manage mail and packages, sorting and distributing them to designated mailboxes
Secure documents for leases and maintain confidentiality of sensitive information
Input meter readings accurately to track usage and manage utility billing processes
Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
Performs other related duties as assigned
Qualification
Required
High school diploma or equivalent required
Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members
Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously
Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks
Adapts to various situations and addresses guest needs promptly and professionally
Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions
Maintains orderly records, manages office supplies, and handles administrative tasks effectively
Proficient in using property management software and Microsoft Office applications
Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk
Preferred
Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required
Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable
Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment
Benefits
Medical, Dental, and Vision
Employer Paid Life Insurance
Voluntary STD, LTD, Accidental, and Critical Illness
PTO and 11 Paid Holidays
401(k) & 401(k) Match
Working in an inclusive community!
Complimentary stay at one of our resorts!
Company
Roberts Resorts & Communities
Roberts Resorts and Communities has been an owner and operator of family Communities and RV Resorts for over 55 years. The founder’s, R.C.
Founded in 1968
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase