General Dynamics Information Technology ยท 15 hours ago
Service Desk Support Analyst
Bossier City, LA
Full-time
Hybrid
Entry Level
$22.97/hr - $31.07/hr
1+ years expGeneral Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (DoED) Pivot-I Program. The role involves providing technical support and services for DoED, resolving technical issues, and maintaining records and tracking databases.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Resolving technical issues and answering queries by telephone or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
Routing calls to product line specialists, application, or system support specialist when appropriate
Maintaining and updating records and tracking databases
Alerting management to recurring issues and patterns of issues
Qualification
Required
High School Diploma or equivalent
1 or more years of Service Desk-related experience
Demonstrated experience using ServiceNow
HDI-SCA certification or ability and willingness to obtain within 60 days of hire
Access to a quiet work environment free from distractions
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify - Connection MUST be hardwired, wireless connections will not suffice)
US Citizenship
Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our Bossier City facility
Preferred
Associate's degree or equivalent and 1 yr of related experience (minimum of 3 or more years of related experience in lieu of degree)
CompTIA A+ certification or ability and willingness to obtain within 90 days of hire
ITIL Foundations v4 certification or ability and willingness to obtain within 180 days of hire
Benefits
401K with company match
Comprehensive health and wellness packages
Paid education and certifications
Paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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