Service Evaluation Analyst II jobs in United States
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Metropolitan Transit Authority of Harris County · 8 hours ago

Service Evaluation Analyst II

positionHouston, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

The Metropolitan Transit Authority of Harris County is responsible for providing transit services in the region. They are seeking a Service Evaluation Analyst II to develop plans, execute evaluations, and compile reports on transit ridership by analyzing large datasets and measuring service effectiveness.

Fleet ManagementPublic TransportationTransportationTravelTravel Agency

Responsibilities

Independently monitors daily and monthly ridership data to:
Create/update reports on an ongoing and recurring basis
Troubleshoot and/or investigate results for anomalous, missing, or irregular data
Prepare analysis based on a single or multiple varying factors
Respond to internal and external requests for information in a timely fashion
Ensure analysis is well organized, clear, and succinct, and
Provide tables, charts, and summaries
Synthesizes ridership and operational data with other datasets (which may represent influencing factors, such as census or economic data, or fare changes)
Prepares narrative reports on ridership trends and/or forecasts, service productivity, fare or service change impacts, or other similar/related topics
Participates and/or tracks data collection activities (involving fieldwork assignments)
Regularly rides a variety of METRO bus and train services to verify ridership issues and/or trends
Prepares annual required submissions for federal reporting, including the creation of data tables, written methodology and variance documentation
Assists other department staff and managers as needed on similar and related projects
Provide excellent customer service to METRO internal and external customers
Promotes safety awareness and follows safety procedures in efforts to reduce or eliminate accidents
Performs other job-related duties as assigned

Qualification

Analytical skillsMicrosoft ExcelData managementMicrosoft AccessStatistical softwareGISCustomer serviceOrganizational skillsTime managementAttention to detail

Required

High school diploma or GED is required
Minimum two (2) years' experience in an evaluation or analysis environment
Very strong analytical skills
Excellent Microsoft Excel skills, and the ability to manage large datasets accurately
Attention to detail, good organizational and time management skills
Ability to work efficiently with minimal supervision

Preferred

Bachelor's degree in Public Administration, Business Administration or a related degree is preferred
Familiarity with Microsoft Access, statistical software (e.g., SPSS), GIS (e.g., ArcMap) is preferred

Company

Metropolitan Transit Authority of Harris County

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The Authority has transformed a broken bus fleet into a regional multimodal transportation system.
dateFounded in 1979
location
Houston, Texas, USA
people-size1001-5000 employees
web-link
https://www.ridemetro.org/

Funding

Current Stage
Late Stage
Total Funding
$40.4M
Key Investors
Federal Transit Administration
2023-06-26Grant· $40.4M

Leadership Team

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Randy Frazier
Chief Technology Officer
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Chuck Berkshire
Executive Vice President & Chief Operating Officer
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