Brainlab · 6 hours ago
Biomedical Engineer (Digital OR Clinical Specialist)
New York, NY, USA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $85K/yr
1+ years expBrainlab is an industry leader in digital surgery, radiotherapy, and integrated operating rooms. The Biomedical Engineer will provide on-site consulting to physicians, assist with product issues, and educate hospital personnel on IGS products and services.
Health CareMedical DeviceSoftware
Responsibilities
Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS product efficiency and usage
Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise
Direct and assist Radiology staff in performing necessary scans prior to surgery
Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
Develop and conduct training programs for hospital staff enabling them to implement in-house training
Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc
Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projects
Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
Attend meetings and trade shows to demonstrate and promote IGS products and services
Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
Responsible for achieving customer satisfaction in the technical support process by meeting established deadlines as well as quality and efficiency standards per Standard Operating Procedures
Supports onsite network troubleshooting and maintenance issues
Performs advanced technical troubleshooting, including but not limited to audio, video, control, and network signal analysis in order to isolate and resolve complex system issues
Perform other duties and responsibilities as required
Ability to travel 25%
Qualification
Required
Bachelor's degree in Information Technology, Biomedical Engineering or related field
Experience with server, network, or virtualization infrastructure within an enterprise environment
Ability to perform complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations
Strong technical knowledge of analog and digital electronic technology as it pertains to audio visual systems and equipment, including video teleconferencing (Polycom and Tandberg) and streaming media
Knowledge with DICOM, HL7 and EMH / EHR workflow desirable
1-3 years of experience in a technical support role preferably for a healthcare company or Provider
Knowledge of surgical procedures, anatomy and medical terminology preferred
Proficient in the use of PC software applications including Microsoft Office
Self-motivated, detail oriented and a proven history of ability to make independent decisions
Preferred
Knowledge of surgical procedures, anatomy and medical terminology preferred
Benefits
Medical
Dental
Life
LTD
STD
Matching 401k benefits
And much more
Company
Brainlab
BrainLAB provides truly innovative software.
1001-5000 employees
H1B Sponsorship
Brainlab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (11)
2022 (5)
2021 (16)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$7.3MKey Investors
EMH PartnersIntel Capital
2018-09-17Private Equity
2006-10-29Series Unknown· $7.3M
Leadership Team
Stefan Vilsmeier
President & CEO
Recent News
Research and Markets
2025-10-22
Company data provided by crunchbase