Allstate · 22 hours ago
Good Hands Repair Network - Automotive Virtual Triage Total Loss Adjuster - Remote
United States
Full-time
Remote
Entry Level
$54K/yr - $85K/yr
1+ years expAllstate is a company focused on protecting families and their belongings from uncertainties. The Automotive Virtual Total Loss Adjuster will provide exceptional customer service, virtually inspect vehicle damage, write repair estimates, and negotiate settlements with various parties involved in the claims process.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always
The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations
The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills
The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim
Qualification
Required
Minimum of 18 months or more experience writing Auto collision estimates using an auto estimating program such as: CCC One / Mitchel, Audatex
Ability to provide superior customer service and attention to customers
Ability to independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage
Effective communication skills using phone, emails, and video chat
Ability to evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants
Ability to utilize multiple tools to get the job done in a fast-paced environment
Ability to execute policies along policy agreements and maintain clear records of work in a claims system
Ability to obtain an adjuster's license in multiple markets within 60 days of hire
Ability to maintain all licensing required for the role, including continuing education and state-affiliated requirements for licensing renewal
Preferred
Prior experience using an auto estimating program such as: CCC One / Mitchel, Audatex
Benefits
Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Allstate Foundation donation match and grant opportunities
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product
Recent News
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