Oakboro Tractor and Equipment · 1 day ago
Service Writer or Customer Service Specialist – Service Department
Oakboro, NC
Full-time
Onsite
Mid Level
$15/hr - $25/hr
3+ years expOakboro Tractor and Equipment is an independent, high-growth dealership representing various equipment brands. They are seeking a Service Writer / Customer Service Specialist to manage the entire service experience for customers, ensuring satisfaction and effective communication throughout the service process.
Machinery
Responsibilities
Greet every service customer in person or on the phone within 10 seconds
Perform thorough equipment intake: listen to customer concern, inspect unit, take photos, document symptoms in our Dealer Management Software
Write clear, detailed repair orders that technicians actually want to work from
Research service history, warranty coverage, recalls, and open campaigns
Provide accurate estimates, obtain customer approvals, and manage change orders in coordination with the service manager
Deliver proactive status updates via phone/text (morning, noon, and end-of-day as needed)
Coordinate with service manager/parts department for expedited parts ordering
Present completed repair orders, explain work performed, collect payment, and process warranty/labor claims
Follow up 48 hours after pickup to ensure total satisfaction and solicit customer feedback and Google reviews
Maintain a clean, professional service drive and customer lounge
Qualification
Required
Minimum 3 years customer-facing service writer/advisor experience (equipment, automotive, powersports, or heavy truck preferred)
Proven ability to translate customer requests into precise technical descriptions
Exceptional listening skills and emotional intelligence under pressure
Strong computer proficiency — comfortable learning new DMS/CRM systems (we currently use ASPEN)
Excellent written and verbal communication — grammar, tone, and clarity matter
Ability to stand/walk for extended periods and occasionally assist with moving smaller equipment
Valid driver's license and clean driving record
Preferred
Previous experience as a Service Writer in an equipment dealership
Familiarity with Bobcat, Grasshopper, Husqvarna, STIHL, or ECHO products
Experience with warranty administration and manufacturer portals
Bilingual (English/Spanish) a plus in the Carthage market
Benefits
Paid time off
Paid time off + major holidays
Career growth path: Service Writer → Assistant Service Manager → Service Manager → Owner-Operator Academy
Company
Oakboro Tractor and Equipment
Sales, parts, service, and rental of Bobcat, Polaris, Husqvarna, STIHL, and Echo equipment.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dan Suhay
Chief Operating Officer
Company data provided by crunchbase