The LaunchWell Group · 6 days ago
Director of Customer Success
Charlotte, NC
Full-time
Hybrid
Director/Executive
7+ years expSiftwell Analytics is a fast-growing company that combines healthcare operator expertise and artificial intelligence to equip community health plans with better insights. The Director of Customer Success will ensure clients obtain maximum value from solutions, driving meaningful change and enhancing client relationships throughout their journey with the company.
Management Consulting
Responsibilities
Serve as the primary point of contact and strategic relationship owner for assigned customers, driving onboarding, adoption, retention, and long-term success
Build and maintain trusted, multi-level relationships with clinical, operational, and executive stakeholders within client organizations to effectively integrate Siftwell solutions
Lead client onboarding and implementation efforts, partnering with Product, Data, and Engineering to ensure seamless integration
Own and evolve Customer Success workflows, playbooks, and operational systems to ensure consistent, scalable client delivery
Design and manage Customer Success reporting, tools, success dashboards, and internal documentation to drive visibility and performance
Analyze the customer journey and facilitate structured success reviews, identifying opportunities to deepen adoption and drive measurable outcomes
Act as the internal voice of the customer, translating client feedback into actionable insights for Product, Growth/Marketing, and Data/Engineer teams
Support late-stage prospect engagements by contributing implementation planning, operational insight, and success strategy
Partner with Growth and Product to support renewals, identify expansion opportunities, and proactively manage customer health and churn risk
Qualification
Required
Bachelor's degree and a minimum seven (7) years of experience in Customer Success, Account Management, Client Services, or Management Consulting, preferably in SaaS, data, or technology-enabled organizations
Minimum three (3) years of experience in healthcare operations, healthcare technology, or healthcare-adjacent environments
Demonstrated ability to manage complex, multi-stakeholder client relationships, including executive-level stakeholders
Proven experience leading client onboarding, implementation, and long-term adoption of SaaS or analytics-driven platforms
Strong operational mindset, with experience building or running repeatable processes, workflows, and success frameworks
Comfort working in fast-moving, ambiguous environments where structure is still being built
Strong business and data fluency, with the ability to interpret analytics, KPIs, and performance trends to guide client outcomes
Preferred
RN, LCSW or other relevant licensing
Graduate degree
Benefits
Comprehensive health, dental, and vision insurance
Short-term disability coverage
401(k) retirement plan with company matching
Unlimited paid time off to rest and recharge
Opportunities for ongoing professional development and learning
Benefits may vary based on location and employment status.
Company
The LaunchWell Group
Great teams start here. At The Launchwell Group, we understand that exceptional teams don’t just happen—they’re built with purpose.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase