ServiceNow · 19 hours ago
Partner Manager
Boston, MA
Full-time
Hybrid
Senior Level
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work smarter and faster. The Partner Manager will manage relationships within the Partner Ecosystem, focusing on nurturing partnerships and driving growth through strategic planning and ecosystem governance.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth
Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap
Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting
Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions
Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
Coach partners both remotely and face-to-face
Communicate partner programs' requirements and benefits across the ecosystem
Provide daily management of partner ecosystem
Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
Conduct quarterly and bi-annual business reviews
Develop partner business case and program roadmaps
Articulate investment areas needed to both enter and progress through the partner program
Implement remediation plans
Manage partner portal and other systems
Work towards partner revenue goals through teaming and subcontracting
Participate in marketing events
Approximately 10% travel
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
At least 5 years prior experience working with sales, marketing, or Channel and Alliance partnership management
Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase