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Clinical Pathology Laboratories · 13 hours ago

Technical Services Analyst II

Tyler, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sonic Healthcare USA is a Great Place to Work certified employer dedicated to creating a supportive environment. The Technical Services Analyst II provides first line support for IT infrastructure and application-related incidents, assisting users with hardware, software, and network issues while ensuring maximum uptime.

Health CareHospitalMedicalMedical Device

Responsibilities

Provides immediate response to technical questions and problems related to hardware, network or application related issues

Quickly determines the scope and urgency of reported problems

Strong ability to diagnose and troubleshoot problems encountered between personal computer hardware, software and peripherals

Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment

Assists in diagnosing and troubleshooting network connectivity and network printing issues

Works with vendors and maintenance service providers to diagnose, repair and correct issues for users

Troubleshoots basic to intermediate network issues before escalation to other technical experts

Participates on an on-call basis

Configures and installs personal computer hardware and peripherals

Provide software installation

Proactive engagement with lab and administrative personnel to build trusting relationships

Adheres to safety, confidentiality and legal requirements

Provides education on systems to all new employees and existing employees as needed

Applies good understanding of customer service

Strong ability to work with customers of a widely varying skill level and instill confidence in Information Technology

Maintains personal technical knowledge by reading publications and attending continuing education courses

Builds desktop PC and setup peripherals

Performs repairs to hardware, including hard drive, power supply and motherboard replacements, as well as addressing other simple, miscellaneous issues

Performs operation maintenance on the mission critical systems (i.e., backup, cleaning, etc.)

Participates in process improvement projects

Qualification

IT SupportIT Service ManagementWindows Operating SystemNetworking SkillsHelp Desk SoftwareServer AdministrationTroubleshooting SkillsCustomer ServiceProcess ImprovementCommunication Skills

Required

Minimum of 2 years of experience providing IT Support in an Enterprise environment

Strong understanding of IT Service Management (Incident and request management)

Good understanding of Windows Operating System, Personal Computer Hardware, applications and peripherals

Strong knowledge of desktops, servers, printers, terminal servers, Xerox Document Management, Telecommunication, telecommunications systems, fax servers, and network devices and ability to identify problems and fixes

Strong networking skills (LAN/WAN/VPN)

Good server administrative skills (Physical/Virtual)